Frequently Asked Questions

Learn more about ASICS products, payment methods and MY ASICS. Plus, see our size guides, delivery options and returns policy.

PRODUCTS
What is the right shoe to start road running?
What is the right shoe for experienced road runners?
What is the right shoe for elite road runners?
What is pronation?
How will my ASICS shoes wear down?
How do I clean running shoes?

MY ASICS
How do I choose a different language?
How do I create a new training plan?
How do I delete my account?
How do I log in?

PAYMENT
How can I pay?
What payment methods do ASICS accept?
Is my credit card secure?

RETURNS
FAQ on Returns

SIZES
FAQ on Sizes

PRODUCTS

What is the right shoe to start road running?
Depending on your pronation level, there are a few choices for running beginners:

See our guide to choosing your first running shoes

What is the right shoe for experienced road runners?
Depending on your pronation level, there are a few choices for people who run 2-3 times a week and are looking to move on from their beginner shoes.

What is the right shoe for elite road runners?
Professional athletes rely on ASICS running shoes at some of the biggest races in the world. Here are the top-of-the-range shoes that they go for:

What is pronation?

  • Pronation describes the way your foot rolls inward as your foot lands on the ground.
  • Underpronation: your foot doesn’t roll inward enough and the ground impact is transferred up your lower leg
  • Neutral pronation: your foot rolls inwards the ideal amount for an efficient and safe push off
  • Overpronation: your foot rolls inwards too much and as you move forward all your body weight is on the inside of your foot

Don’t know your pronation level? Find out now

How will my ASICS shoes wear down?
Like any product used regularly, your shoes will wear down. How quickly depends on your body weight, foot type and mileage. They may wear down faster if you:

  • run on the road at all times
  • overpronate
  • We recommend changing your running shoes between 450 and 550 miles.

    How do I clean running shoes?
    Remove the sockliner or insole and wash them separately Get mud and grit off the shoe by hand Let your shoes dry naturally – don’t put them on the radiator Get more shoe cleaning advice.

    MY ASICS

    Questions related to MY ASICS:

    How do I choose a different language?

    • Log in to your account
    • Click on in the top banner
    • Click on ‘Account’
    • Choose the language you want under the ‘Me’ section

    How do I create a new training plan?

    • Log in to your account
    • Go to the ‘My Plan’ tab
    • Click on ‘Plan Options’
    • Click on ‘Start New Plan’
    • Enter your new running goal

    How do I delete my account?

    • Log in to your account
    • Click on in the top banner
    • Click on ‘Account’
    • Scroll down to the bottom of the page
    • Click on ‘I want to delete my account data from MY ASICS’
    • Click on ‘Delete my account’

    How do I log in?

    • Go to http://my.asics.com/
    • Click on ‘Login’ in the top banner
    • Enter your details
    • Click ‘Sign in’

    PAYMENT

    How can I pay?

    • 1) Click on 'Proceed to Checkout' once an item is selected or in your ‘Shopping basket’
    • 2) Sign in to your ASICS Account or ‘Continue as a Guest’ by entering your email address
    • 3) Enter your shipping address (Please note we do not deliver to the Canary Islands, Balearic Islands, Ceuta and Melilla or tax-free areas)
    • 4) Select Shipping method by clicking on the correct option
    • 5) Select Billing address
    • 6) Select Payment method (Credit Card or PayPal, for accepted payment methods please see below) and click ‘Continue’
    • 7) Review order information and click ‘Place Order’

    What payment methods do ASICS accept?

    At ASICS we accept the following payment methods: Visa, MasterCard, Paypal.

    Is my credit card secure?
    Card details during checkout are handled securely. In the checkout area, a green padlock is visible address bar, showing this is a secure area.

    Our webpage is VeriSign Secured showing we have SSL certification.

    RETURNS

    All purchases in asics.com/es have a 60-day trial on all footwear and apparel. If for any reason you are not satisfied, you can return footwear or apparel with or without original tags.

    SIZES

    We use European sizes. And we also offer wider and narrower shoes for different size feet. Check out our shoe size guide and our shoe width guide.