Frequently Asked Questions

Learn more about ASICS products, payment methods and MY ASICS. Plus, see our size guides, delivery options and returns policy.

PRODUCTS
What is the right shoe to start road running?
What is the right shoe for experienced road runners?
What is the right shoe for elite road runners?
What is pronation?
How will my ASICS shoes wear down?
How do I clean running shoes?

MY ASICS
How do I choose a different language?
How do I create a new training plan?
How do I delete my account?
How do I log in?

PAYMENT
How can I pay?
What payment methods do ASICS accept?
Is my credit card secure?

RETURNS
FAQ on Returns

SIZES
FAQ on Sizes

DELIVERY
FAQ on Delivery

PRODUCTS

What is the right shoe to start road running?
Depending on your pronation level, there are a few choices for running beginners:

See our guide to choosing your first running shoes

What is the right shoe for experienced road runners?
Depending on your pronation level, there are a few choices for people who run 2-3 times a week and are looking to move on from their beginner shoes.

What is the right shoe for elite road runners?
Professional athletes rely on ASICS running shoes at some of the biggest races in the world. Here are the top-of-the-range shoes that they go for:

What is pronation?

  • Pronation describes the way your foot rolls inward as your foot lands on the ground.
  • Underpronation: your foot doesn’t roll inward enough and the ground impact is transferred up your lower leg
  • Neutral pronation: your foot rolls inwards the ideal amount for an efficient and safe push off
  • Overpronation: your foot rolls inwards too much and as you move forward all your body weight is on the inside of your foot

Don’t know your pronation level? Find out now

How will my ASICS shoes wear down?
Like any product used regularly, your shoes will wear down. How quickly depends on your body weight, foot type and mileage. They may wear down faster if you:

  • run on the road at all times
  • overpronate

We recommend changing your running shoes between 450 and 550 miles.

How do I clean running shoes?
Remove the sockliner or insole and wash them separately Get mud and grit off the shoe by hand Let your shoes dry naturally – don’t put them on the radiator Get more shoe cleaning advice.

MY ASICS

Questions related to MY ASICS:

How do I choose a different language?

  • Log in to your account
  • Click on in the top banner
  • Click on ‘Account’
  • Choose the language you want under the ‘Me’ section

How do I create a new training plan?

  • Log in to your account
  • Go to the ‘My Plan’ tab
  • Click on ‘Plan Options’
  • Click on ‘Start New Plan’
  • Enter your new running goal

How do I delete my account?

  • Log in to your account
  • Click on in the top banner
  • Click on ‘Account’
  • Scroll down to the bottom of the page
  • Click on ‘I want to delete my account data from MY ASICS’
  • Click on ‘Delete my account’

How do I log in?

  • Go to http://my.asics.com/
  • Click on ‘Login’ in the top banner
  • Enter your details
  • Click ‘Sign in’

PAYMENT

How can I pay?
Once you’ve added an item to your basket, you can:

  • Click on ‘View basket’
  • Click on ‘Proceed to checkout’
  • Choose whether you want to log in or pay without logging in
  • Enter your delivery details
  • Enter your payment details
  • Review and pay
  • Receive a confirmation email

What payment methods do ASICS accept?
We accept:

  • Visa
  • MasterCard
  • Maestro
  • PayPal

Is my credit card secure?
Yes, your card details are absolutely secure. In the checkout area you’ll see a green padlock on the address bar, showing this is a secure area.

And our site has the VeriSign Secured logo showing we have SSL certification.

RETURNS

You can return any item bought on asics.com within 30 days of purchase, as long as it’s in its original condition. You’ll need to make sure:

  • All tags are still attached to product
  • The material must be unworn, unwashed, and unaltered
  • It’s in its original packaging

See our full See the full delivery information