FAQ

En savoir plus sur les produits ASICS, les modes de paiement et MY ASICS. En plus, voir nos guides de tailles, options de livraison et politique de retours.

PRODUITS
Quelles sont les bonnes chaussures pour débuter la course sur route?
Quelles sont les bonnes chaussures pour les coureurs sur route expérimentés?
Quelles sont les bonnes chaussures pour les coureurs sur route de haut niveau?
Qu'est-ce que la pronation?
Comment mes chaussures ASICS vont-elles s'user?
Comment nettoyer mes chaussures de course?

MY ASICS
Comment choisir une langue différente?
Comment créer un nouveau plan d'entraînement?
Comment supprimer mon compte?
Comment me connecter?

PAIEMENT
Comment payer?
Quels sont les moyens de paiement acceptés par ASICS?
Ma carte de crédit est-elle en sécurité?

RETOURS
FAQ sur les retours

TAILLES
FAQ sur les tailles

LIVRAISON
FAQ sur la livraison

PRODUITS

Quelles sont les bonnes chaussures pour débuter la course sur route? Selon votre degré de pronation, plusieurs choix s'offrent aux coureurs débutants:

Voir notre guide pour choisir vos premières chaussures de course à pied

What is the right shoe for experienced road runners?
Depending on your pronation level, there are a few choices for people who run 2-3 times a week and are looking to move on from their beginner shoes.

What is the right shoe for elite road runners?
Professional athletes rely on ASICS running shoes at some of the biggest races in the world. Here are the top-of-the-range shoes that they go for:

What is pronation?

  • Pronation describes the way your foot rolls inward as your foot lands on the ground.
  • Underpronation: your foot doesn’t roll inward enough and the ground impact is transferred up your lower leg
  • Neutral pronation: your foot rolls inwards the ideal amount for an efficient and safe push off
  • Overpronation: your foot rolls inwards too much and as you move forward all your body weight is on the inside of your foot

Don’t know your pronation level? Find out now

How will my ASICS shoes wear down?
Like any product used regularly, your shoes will wear down. How quickly depends on your body weight, foot type and mileage. They may wear down faster if you:

  • run on the road at all times
  • overpronate

We recommend changing your running shoes between 450 and 550 miles.

How do I clean running shoes?
Remove the sockliner or insole and wash them separately Get mud and grit off the shoe by hand Let your shoes dry naturally – don’t put them on the radiator Get more shoe cleaning advice.

MY ASICS

Questions related to MY ASICS:

How do I choose a different language?

  • Log in to your account
  • Click on in the top banner
  • Click on ‘Account’
  • Choose the language you want under the ‘Me’ section

How do I create a new training plan?

  • Log in to your account
  • Go to the ‘My Plan’ tab
  • Click on ‘Plan Options’
  • Click on ‘Start New Plan’
  • Enter your new running goal

How do I delete my account?

  • Log in to your account
  • Click on in the top banner
  • Click on ‘Account’
  • Scroll down to the bottom of the page
  • Click on ‘I want to delete my account data from MY ASICS’
  • Click on ‘Delete my account’

How do I log in?

  • Go to http://my.asics.com/
  • Click on ‘Login’ in the top banner
  • Enter your details
  • Click ‘Sign in’

PAYMENT

How can I pay?
Once you’ve added an item to your basket, you can:

  • Click on ‘View basket’
  • Click on ‘Proceed to checkout’
  • Choose whether you want to log in or pay without logging in
  • Enter your delivery details
  • Enter your payment details
  • Review and pay
  • Receive a confirmation email

What payment methods do ASICS accept?
We accept:

  • Visa
  • MasterCard
  • Maestro
  • PayPal

Is my credit card secure?
Yes, your card details are absolutely secure. In the checkout area you’ll see a green padlock on the address bar, showing this is a secure area.

And our site has the VeriSign Secured logo showing we have SSL certification.

RETURNS

You can return any item bought on asics.com within 30 days of purchase, as long as it’s in its original condition. You’ll need to make sure:

  • All tags are still attached to product
  • The material must be unworn, unwashed, and unaltered
  • It’s in its original packaging

See our full See the full delivery information