OneAsics Frequently Asked Questions

What is OneASICS?

OneASICS is a free member services program for customers of ASICS, ASICS Tiger and Onitsuka Tiger. As a OneASICS Member, you have access to exclusive benefits including free express shipping and 90 days to try all footwear and apparel purchases. Additionally, you get a free 90-day trial of Runkeeper Go, our premium mobile running app. You’ll also be the first to know about special offers, events, products and more!

Is OneASICS free?

Yes! Just by signing up with your email address, you will get access to free express shipping and free 90-day returns on all footwear and apparel purchases. You will also receive a code for a free 90-day trial of Runkeeper Go.

What are my OneASICS benefits? How do I use them?

When you sign up, you get access to free express shipping, 90-day free returns and a 90-day trial of Runkeeper Go. You’ll also be the first to know about special offers, events, products and more!

Free Express Shipping

Any time you purchase footwear or apparel on ASICS.com, you get free express shipping with delivery in 1-2 business days. Make sure you’re logged in to your OneASICS account during checkout to select this option!

90-Day Free Returns

We’re so confident you’ll love ASICS, we give you 90 days to try all footwear and apparel purchases. Go ahead, wear them outside and take them for a spin. If you’re not entirely satisfied, send them back for a refund. See our ASICS return policy, ASICS Tiger return policy or Onitsuka Tiger return policy for full details.

Free 90-Day Runkeeper Go Trial

From new runners to expert marathoners, Runkeeper is the perfect app to track your runs and reach your goals. Runkeeper Go, the premium upgrade, offers custom workouts, personalized race training, virtual coaching and much more.

When you sign up for OneASICS, we’ll send you an email with instructions for how to unlock your free trial.

Please note that the free Runkeeper Go trial is not available for current Runkeeper Go subscribers.

Does my OneASICS membership expire?

Nope! OneASICS membership does not expire but you may be asked to acknowledge any changes in privacy policies or terms and conditions which will be explained in clear and concise language.

Where is OneASICS available?

OneASICS is launching first in the UK and select retail locations in London starting in December 2017. In 2018, we’ll start rolling out OneASICS to more countries around the globe.

How do I enroll in OneASICS?

You can enroll online or in any participating OneASICS store.

Online

You can create a free account by going to ASICS registration page, ASICS Tiger registration page or Onitsuka Tiger registration page. If you have an existing account with ASICS, ASICS Tiger, Onitsuka Tiger, or Runkeeper, use the same email address and password. You’ll have one account to access everything ASICS.

Instore

You can ask your store associate to sign you up when you’re paying at the register. All you need to give is your email address -- we’ll send you an email to finalize your account shortly thereafter.

Participating stores are: ASICS VIENNA, ASICS COLOGNE, ASICS DÜSSELDORF, ASICS BERLIN, ASICS HAMBURG, ONITSUKA TIGER BERLIN, ASICS BRUSSELS, ASICS COPENHAGEN, ASICS AMSTERDAM, ONITSUKA TIGER AMSTERDAM, ASICS CHAMONIX, ASICS PARIS Rue Aubry Boucher, ASICS PARIS RUE D'AMSTERDAM, ONITSUKA TIGER PARIS, ASICS MILAN VIA DEI MERAVIGLI, ASICS LISBON COLOMBO, ASICS LISBON VASCO DE GAMA, ASICS PORTIMAO, ASICS BARCELONA, ASICS BILBAO, ASICS MADRID ALCALA, ASICS MADRID CONCHA ESPINA, ASICS CAPE TOWN CANAL WALK, ASICS JOHANNESBURG MALL OF AFRICA, ASICS LONDON CANARY WHARF, ASICS LONDON OXFORD STREET, ASICS LONDON REGENT STREET, ONITSUKA TIGER LONDON NEWBURGH.

How do I delete my OneASICS account?

Please make sure you are logged in to the account you would like to delete. You can then delete your account by going to this page and following the steps.