Returns Information


Need to return an item?

Find out how to return an item you bought on asics.com. Just use the menu below to jump straight to the information you need.

- When you can return an item

- How to return your products

- If you bought a product outside of the Ireland

- Exchanges

- If you received the wrong product


When you can return an item

You can return any item bought on asics.com within 30 days of purchase, provided it’s in its original condition. So you’ll need to make sure:

• All tags are still attached to product

• The material must be unworn, unwashed, and unaltered

• It’s in its original packaging

Please make sure you include the packing slip and a note to explain the reason you’re returning your product.

To return products you bought at another store, please return it to the store where you bought it.

We reserve the right to change our returns policy at any time.

How to return your products

1. Call us on +353-45499032 and let us know the reason for the return 

2. We’ll give you an authorisation number and send you an email with a return label, receipt and instructions on what to do next

3. Attach the return label and drop it off at a postal company. 

4. Once we receive the item (this can take up to 14 days) and verified it, we’ll process the refund within 7-10 days. We’ll refund you to the payment method you used when you bought the product and the amount will include the cost of the product and any tax on it.

Please make sure you include your authorisation number – we cannot accept returns without this.

* Calls from a mobile will be charged. Charges will vary depending on your provider.

If you bought a product outside of the IRELAND

We can only accept products for return if they were bought in the IRELAND. If you bought them in another country, you’ll need to return them to the country where you bought them.

Exchanges

We currently don’t accept exchanges through asics.com. 

If you received the wrong product

If we’ve made an error on your order, please contact us immediately on +353-45499032 or consumer-ie@asics.com and we’ll be happy to assist you. Our normal business hours are 8:00 am to 6:00 pm, Monday to Friday.