Click & Collect
Click & Collect FAQs
Is Click & Collect Free?
Yes. There is no cost.
Are all products available for Click & Collect?
Click & Collect is available when you spend $40 or more online. All products online are available for Click & Collect.
Is Click & Collect available at all stores?
Can I return or exchange a Click & Collect order?
Click & Collect orders can be returned to ASICS for a refund. We do not exchange products. For more information see our returns policy here. To change a size or style, the original item must be returned; then a new item purchased.
Can I return an item in store when I collect my order?
If you change your mind and wish to return an item/s please follow the online returns process here. Alternatively you can return a Click & Collect order to our ASICS Sydney, Melbourne, Brisbane store only for refund if you paid via credit card (VISA, Mastercard, AMEX). Afterpay and Paypal orders must be returned via the online returns process here. See our returns policy for more info.
Can someone else collect my order for me?
Family and friends can pick up your order on your behalf. Please ensure they bring a copy of the email or SMS order collection notification, or the tax invoice. Alternatively we suggest you enter their details at checkout.
How long will you hold a Click & Collect order for?
We hold orders for 2 weeks from the day you receive your pick-up/confirmation notification. If you do not collect your order within this timeframe your order will be cancelled and refunded back to the payment method used to place the original order online.
When will my Click & Collect order be ready?
We aim to have your order ready for pick up within 2-4 business days. You will receive an SMS and email notification when your order is ready for collection.
CLICK & COLLECT - GOLD COAST MARATHON 2019
Products on our site including Gold Coast Marathon Merchandise will be available for Click & Collect at the ASICS stand at the 2019 Gold Coast Marathon Event Expo. Please see collection and Expo opening hours below. Order online by June 30 2019.
|Thursday 4 July||4pm - 8pm|
|Friday 5 July||10am - 8pm|
|Saturday 6 July||9am - 5pm|
Gold Coast Convention and Exhibition Centre,
2684-2690 Gold Coast Hwy, Broadbeach QLD 4218
Items collected from the Expo can be returned. We do not exchange products. To change a size or style, the original item must be returned; then a new item purchased. Please see our returns policy for more information
Orders which are not collected by 5pm Saturday 6 July will be sent back to ASICS for processing and refunded to the original payment method within 14 days of the goods being received by our warehouse.
If you have a question regarding Click & Collect at the Gold Coast Marathon please email email@example.com. As our head office is closed on weekends any urgent collection issues on Saturday 6 July should be emailed to firstname.lastname@example.org.