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Returns Policy


To find out how to return an item you bought on asics.com/in, just use the menu below to jump straight to the information you need.

- When you can return an item

- How to return your products

- If you bought a product outside of India

- Exchanges

- If you received defective or wrong product

WHEN YOU CAN RETURN AN ITEM

• If for any reason you are not satisfied, you can return your items, except all sale items, socks and innerwear items, with original tags and in their original packaging.

• All purchases in asics.com/in have a 14 days return policy from the date of receiving of order. Please make sure that:

1. All tags are still attached

2. The product is unworn, unwashed and unaltered

3. It's in its original packaging

For all returns:

Postal Returns/Click & Collect Returns

• You can use our FREE return service for all your returns.

• Please make sure you include the return label and indicate the reason for the product return on the return form.

• If the return form is misplaced, you can also submit your return request online via My Account.

• Items that do not meet the above criteria will not be refunded.

• Only online orders purchased on asics.com/in can be returned via this process.

In-Store Returns

• For Click & Collect orders, if you wish to make a return upon collecting your orders, simply fill up the return form online.

• All in-store purchases can only be exchanged in store.

• We reserve the right to change our returns policy at any time. 

HOW TO RETURN YOUR PRODUCTS

Returns

1. You can use our FREE return service for all your returns.  

2. Fill up the return form online by visiting the My Account section on www.asics.com/in website with the item(s) you wish to return, the return quantity and return reason, same is applicable for click & collect service orders as well.

3. Once we receive the item(s) (this can take up to 3 working days) and have verified it, we’ll process the refund within 3 working days. We'll process the refund to the payment method used on the original purchase and the amount will include the cost of the product and any tax applied. However, return times are not guaranteed as shipments are handled by third parties and your bank or credit card company may require additional period of time to process your refund and for the refund to be reflected in your account. We therefore require you to allow us at least 14 working days in total to receive and process your returns.

4. The products that do not meet the above criteria will not be refunded.

5. Only online orders purchased on asics.com/in can be returned via this process.  

IF YOU BOUGHT A PRODUCT OUTSIDE OF INDIA

We can only accept products for return if they were bought in India. If you made your purchase in another country, you’ll need to return them to the country where you bought them. 

EXCHANGES

We currently don’t accept exchanges through asics.com/in. We only refund orders that meet our return criteria (explained above).

NO EXCHANGE OR REFUND FOR SALE ITEMS

Please note that sales items cannot be exchanged or refunded.

EXCHANGE FOR PRODUCTS NOT PURCHASED FROM ASICS INDIA WEB STORE

To exchange products that were not purchased from an ASICS India web store , please return the product to the retail location where it was purchased.

The return policy is not applicable to products bought from the ASICS India retail stores.

ONLINE PURCHASES

For purchases made online, only returns are allowed by following the returns process explained above.  

IF YOU RECEIVED DEFECTIVE OR WRONG PRODUCTS

A defective product is defined as a product that: (i) is unfit for its intended purposes due to manufacturing or design flaws, (ii) has been damaged in the store prior to purchase, or (iii) does not comply with advertising or labeling statements made about the product. When you return a product to NDC claiming a defect, the product goes through a structured quality testing. Defects as a result of normal wear and tear, inexpert use, misuse, use contrary to NDC’ instructions, carelessness, accident, failure to comply with maintenance instructions and/or normal maintenance, for purposes other than normal use are not covered by NDC’ guarantee obligations and are not eligible for refund, replacement or repair.  

If we’ve made an error on your order, please contact our Customer Care on 1800221218 or asics.support@ndlsindia.com and we’ll be happy to assist you. Our normal business hours are 10:00 to 18:00 IST, Monday to Friday, excluding public holidays.  

GUEST CHECKOUT

If you made an order using guest checkout, please contact our Customer Care on 1800221218 or asics.support@ndlsindia.com 

DEFECTIVE POLICY OF FRESH/USED FOOTWEAR/APPARELS/ACCESSORIES

 Policy –

  • Footwear/Apparels/Accessories, if perceived to be defective by the customer, same can be returned for review at the point of sale only within the duration of 6 months from the date of purchase along with the bill. Store manager / Cashier / Store staff to check for the validity of same. In case of the bill, a copy is not available with customer then product to be accepted only after approval from the wholesale manager only through partner team.
  • Defective product purchased during EOSS or on discount will be exchanged at selling price only. For e.g.:  If the MRP of the product is Rs.10000/- and the customer has bought it on discount of 20% then the customer would pay Rs.8000/-.In case of defect, the product can be exchanged at Rs.8000/-
  • Store manager / Cashier/store staff to check for the defect as per the guidelines mentioned below:

 Case-1: The product is older than 6 months

If yes, then as per the company’s product defect policy, the product can only be changed in the first 6 months of use

 Case-2: The product is less than 6 months old & not a defect under ASICS India guidelines

If the defect is not as per the guidelines then the exchange request will be turned down

 Case-3: The product is less than 6 months old & defective

The store team or the warehouse team to cross check & examine the product. If the product is defective, the teams need to initiate the process for exchange by getting the exchange form filled by the customer.

  • Customer Service team to explain to the customer the lead time of 15 days for final approval.
  • Customer Service team to mail the defect report format within 24 hrs of the defective receipt to ASICS HQ team.           

 DEFECTIVE CLAIM CHECKLIST

Code 

Category

Examples

OS

Sole Problems

(outsoles & midsoles)

 

* Outsole and Midsole, Outsole and Upper and /or

Midsole and Upper separation/Delamination

* Outsole Discoloration

* Cracked Outsole

* Lack of Vulcanization

* Rubber Color Bleeding / Migration

* Blemishes

* Hardness / Durameter Defect

* Wrong sole size

* Metal Spike Component Defect

* Broken Metal Component

* Metal Screw-head Defect

* Screw-hole Defect

 

SB

Upper Problems

(damaged and abnormalities of upper components/parts)

 

* Upper Component Damage

* Broken Component

* Plastic Eyelet Crack

* Eyelet-Eyelet Hole Missing, Hole Punching Defect

* Wrong Number of Eyelet

* Perforation Hole - Missing Hole, Wrong Number of Holes

 

SP

Stitching Problems

(loose threads, etc.)

 

* Loose Thread

* Torn Thread

* Detached Component due to Stitching Defect

* Large Stitch Hole

* Dropped Stitches

 

SL

Appearance Problems

(Wrong colour, colour bleeding, etc.)

 

* Upper-Blemishes and/or Discoloration

* Left & Right in Different Colors

* Glue Stains

* Color Bleeding

 

WP

Wrong Product

 

* Left & Right in Different Colors and or sizes

* Both Shoes are Lefts And/or Rights

* Wrong Product

 

FN

Finishing Defect

 

* Sockliner - Defect, Wrong Size and/or Blemishes

* Sockliner Missing

* Wrong Stocker, Label

* Wrong Size Label

* Shoelace-Wrong Length, Defect, the Wrong Color and/or

wrong Material

 

RS

Lasting Defect

 

 

Net Distribution Services Pvt. Ltd. reserves the right to make adjustments to the exchange/refund policy from time to time.