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Frequently Asked Questions

Orders & Returns

  • How do I modify or cancel my order?

    Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our Returns information page or call Customer Care at 09 377-2622 during normal business hours.

  • How do I use a Promotion Code?

    If you have an ASICS promotion code, you can enter it while viewing your shopping cart.

    1. Click the "View Cart" button
    2. Locate and click on the “Enter Promotion Code” section below "Order summary"
    3. Enter the promo code in the box using capital letters and including dashes Click “Apply”

    The promotion code discount will be reflected in the TOTAL amount and will also show as a discount beneath the Subtotal.

    If you are having issues with the promotion code, review the terms and conditions to ensure the code can be applied to the specific product(s) you are purchasing.

    You may also contact our Customer Care team at 09 377-2622 and we will be happy to assist you. Please note that we are unable to apply the promotion code after the order has been placed.

  • How do I return an item?

    Returning an item or a size that you ordered but no longer want is a change of mind. Online Purchases can be returned to ASICS. Click here to see the full returns policy and process.

Payment Information

  • What payment methods do you accept?

    We use Afterpay as well as Windcave, and accept Visa, MasterCard, American Express, ASB True Rewards and all other cards supported by this system. We do not accept Prezzy Cards, checks or cash at this time.

  • How do ASB True Rewards work?

    Using In Store
    The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.

    Using Online
    Simply use your True Rewards card the same as you would your ASB Rewards credit card.

Click and Collect

  • Is Click and Collect still available in Alert Level 3?

    Yes, our Auckland store in Commercial Bay is offering contactless Click and Collect. Please wait for an email confirming your goods are ready to be picked up before coming to collect them. The wait time for Click and Collect may be 1-2 days depending on stock levels.

    Collection Times: 10am-4pm. Monday to Friday
    Collection Point: Commercial Bay retailer pick-up location on Ground Floor next to Storm retail store. Access on Ground Floor via the Albert Street or Queen Street.
    Please ring our store number when at collection point on 09 634 5371.
    For further information please contact


  • Why do you use RFID Technology in some of your products?

    ASICS applies RFID tags to some products for operational efficiency and product management. The RFID tags do not carry or store any personal data which could identify individual customers to us. We only store product specific information such as the product code on the RFID tag. This information is not linked to a customer, or to customer transactions. Please note: If your original order never shipped, you may see a temporary authorization charge and not an actual charge. Please refer to the Temporary Authorization Charges section for more information.

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