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Delivery Information

We're Experiencing Temporary Delays

NZ Post Services have released a statement reflecting their current network performance. COVID Alert Levels, and an increase in online orders nationwide are resulting in delivery delays as they process larger volumes than normal. 

Please expect delivery delays of up to five working days for items being sent in and out of Auckland, and one working day for the rest of NZ.

Our delivery services are available for all mainland regions in NZ and include the following: 

  • 2-3 business day delivery throughout NZ (please expect temporary delivery delays of up to five working days in and around Auckland, and one delivery day for the rest of NZ)
  • Free shipping on all items
  • Contactless delivery
  • Track and Trace for all parcels
  •  Free returns within 30 days from purchase for all online purchases.
  • All items on our website can be purchased & delivered

We ship Monday-Friday, excluding public holidays.

We deliver to mainland New Zealand addresses only. For a limited time, we are offering free shipping on all orders.

Orders will be processed and collected by the courier from our distribution centre the same or next working day depending on the time the order is placed. We aim to deliver orders within 2 - 3 business days but are unable to guarantee this during COVID-19 level restrictions. Rural areas may take longer.

Please supply a physical delivery address where someone will be present to receive the delivery. During COVID-19 level restrictions delivery will be contactless and will not require a signature.

We do not deliver to PO Boxes or Parcel Lockers.

Shipping Method Delivery Time Shipping Charge
Standard Delivery 2-3 Business Days FREE
Pick up from Auckland Store, Commercial Bay 1-2 Business Days FREE

Billing & Credit Cart Details

To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Entering a billing address and phone number that does not match your bank’s records may result in delays to your order.

 

Cancelling & Modifying Orders

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return please go to our returns information page or contact our customer service team at info@asics.co.nz. 

International Billing & Shipping

We do not ship internationally. 

We only accept payment from credit cards and accounts issued within New Zealand. If you have placed an online order with an overseas card, your order will be cancelled and our customer service team will notify you.

Status Description
Submitted Your order has been placed through the website and is being transferred to our warehouse
In Process Your order has been received by our warehouse and is being picked and prepared for delivery
Complete Your order is with our freight carriers and is on the way, or has been delivered to you

Tracking Your Order

You will receive a confirmation email once your order is dispatched from our warehouse. This email will include a link to the Post Haste website where you can track the progress of your delivery.

If you have questions about tracking your order please go to our returns information page or contact our customer service team at info@asics.co.nz.

 

If You Do Not Receive Your Order

If your Order fails to arrive within 5 business days of the date of your Order, please Contact Us in writing. 

Your order is subject to the Terms of Sale. If you have any questions please contact our customer service team at info@asics.co.nz

*Free shipping is available for a limited time only and is subject to change anytime.

Click and Collect

Our Auckland store in Commercial Bay is now open during the following hours:

Monday-Saturday: 10:00am - 5:30pm
Sunday: 10:00am - 5:00pm

Click and Collect will continue to be available during normal opening hours. The wait time for Click and Collect may be 1-2 days depending on stock.

For further information please contact asicsauckland@britwyn.co.nz.

 

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