Returns Information

Need to return an item?

Find out how to return an item you bought on Just use the menu below to jump straight to the information you need.

- When you can return an item

- How to return your products

- If you bought a product outside of the UK

- Exchanges

- If you received the wrong product


You can return any item bought on within 30 days of purchase, provided it’s in its original condition. So you’ll need to make sure:

• All tags are still attached to product

• The material must be unworn, unwashed, and unaltered

• It’s in its original packaging

Please make sure you include the packing slip and a note to explain the reason you’re returning your product.

To return products you bought at another store, please return it to the store where you bought it.

We reserve the right to change our returns policy at any time.

How to return your products

1. Find the return label included with your order.

2. Follow the instuctions on how to fill in the return form.

3. Attach the return label and drop it off at a postal company. 

4. Once we receive the item (this can take up to 14 days) and verified it, we’ll process the refund within 7-10 days. We’ll refund you to the payment method you used when you bought the product and the amount will include the cost of the product and any tax on it.

5. Call us on +44 1925599784 for any questions.

Please make sure you include your authorisation form in the box – we cannot accept returns without this.

* Calls from a mobile will be charged. Charges will vary depending on your provider.

If you bought a product outside of the UK

We can only accept products for return if they were bought in the UK. If you bought them in another country, you’ll need to return them to the country where you bought them.


We currently don’t accept exchanges through 

If you received the wrong product

If we’ve made an error on your order, please contact us immediately on +44 1925599784 or and we’ll be happy to assist you. Our normal business hours are 8:00 am to 5:00 pm, Monday to Saturday.