Question 1

What is OneASICS™?

Accepted Answer

OneASICS™ is a free membership program for ASICS customers. As a OneASICS™ member, you’ll have access to exclusive benefits designed to keep you moving. Sign Up

Question 2

What are OneASICS™ Benefits?

Accepted Answer

Free shipping on all orders Any time you purchase gear on ASICS.com, you get free standard shipping. Just make sure you’re logged into your OneASICS account at checkout. 10% off on first order Enjoy 10% off your first order. Only applicable for purchases made on our Outlet website or stores. It cannot be combined with other promotions. Exclusions may apply. 90-day free returns We’re so confident you’ll love ASICS, we give you 90 days to try all footwear and apparel. Go ahead—wear them outside and take them for a spin. If you’re not entirely satisfied, return them for free and get a refund. See our ASICS return policy for full details. 90-day free  returns policy  does not apply to products bought on ASICS Outlet. Exclusive sales and early access Enjoy members-only benefits—like exclusive promotions and early access to special offers. Even more to love Early access to products Yearly birthday reward on your big day* Exclusive event access Product giveaways Free 90-day Runkeeper Go™ trial A running coach in your pocket. The Runkeeper app has the tools you need to become a stronger runner. The Runkeeper Go premium upgrade offers Training Plans, detailed Progress Insights and Guided Workouts by ASICS Running Coaches. To access your trial: Sign up for a OneASICS membership in-store or online Download the free ASICS Runkeeper app Log in with your OneASICS credentials to access your free trial. If you are an existing Runkeeper subscriber, you just need to open the app to start your trial. Please note that the free trial is not available to current Runkeeper subscribers. The trial period may also change depending on other promotions and offers. Sign Up *Enjoy a special birthday discount! Please note that to receive the discount, you must be subscribed to our communications and have joined OneASICS at least one month before your birthday. Exclusions may apply to the discount.

Question 3

Do I need a OneASICS™ account to access benefits?

Accepted Answer

Yes, registering as a OneASICS member is the only way to receive all benefits and rewards. In order to receive promotions, discounts and early access to sales, you need to be signed up to receive our communications.

Question 4

How do I register for a OneASICS™ membership?

Accepted Answer

Option 1: Online You can register online at  asics.com. If you have an existing account with ASICS or the Runkeeper™ or ASICS Studio™ apps, make sure to use the same email address and password. You’ll have one account to access each ASICS brand.  Option 2: In-store You can ask a store associate to sign you up at checkout.

Question 5

How can I reset or delete my OneASICS™ account?

Accepted Answer

Visit the  privacy hub  to delete your account or request your user data.

Question 6

How long does my OneASICS™ account stay active? Will it expire?

Accepted Answer

Currently, OneASICS accounts do not expire. However, data in your Runkeeper™ app expires after six years of inactivity.

Question 7

How do I create or reset my OneASICS™ password?

Accepted Answer

Log into your OneASICS™ account Select "My Account" Open the “Account” section Select the “Change Password” link Alternatively, click "forgot password" from the OneASICS™ login page or from the “My Account” page and follow the prompts.

Question 8

I have two (or more) ASICS accounts. How can I merge them?

Accepted Answer

You’ll need one account to access each ASICS brand. Please make sure you are logged in to the account you would like to delete. If you need further assistance with managing your account, please reach out to  customer support .

Question 9

If I create a OneASICS™ account, will I automatically be signed up for the newsletter?

Accepted Answer

No. You will not automatically receive any promotional emails unless you opt-in.

Question 10

How can I unsubscribe from emails?

Accepted Answer

Select the “Unsubscribe” button found in the footer of the email. Please note that there is no way to unsubscribe on our website, you must have received an email from us to unsubscribe. If you need further assistance with managing your account, please reach out to  customer support .

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