Product Claim Information
We stand behind our products and are happy to assist if you have any questions about the quality or performance of our gear.
All our products undergo a strict inspection at the production stage. ASICS provides a legal guarantee, which applies to new products before use, if they present any lack of conformity from the delivery date (e.g., a manufacturing issue). df
- products that have been purchased somewhere else than our official ASICS online shop
- any issue due to improper fit or misuse, e.g. using running shoes for work or other types of training
- normal wear and tear or accidental damage, e.g. a snag or stumble
- alteration to the product, e.g. removing or adding parts to change the fit; or negligence, e.g. exposure to extreme temperature, chemicals, contact with sharp objects, etc.