Product Claim Information

Product Claims

We stand behind our products and are happy to assist if you have any questions about the quality or performance of our gear.

All our products undergo a strict inspection at the production stage. ASICS provides a legal guarantee, which applies to new products before use, if they present any lack of conformity from the delivery date (e.g., a manufacturing issue). df

  • products that have been purchased somewhere else than our official ASICS online shop
  • any issue due to improper fit or misuse, e.g. using running shoes for work or other types of training
  • normal wear and tear or accidental damage, e.g. a snag or stumble
  • alteration to the product, e.g. removing or adding parts to change the fit; or negligence, e.g. exposure to extreme temperature, chemicals, contact with sharp objects, etc.
Your Contact Information

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Tell Us About Your Purchase
What kind of surfaces/terrain has it been used on?
Show us what is wrong! Upload photo(s) of your product
Please include a maximum of 4 images of sizing tag, defective area, and rubber out sole (from heel to toe), and photo of receipt if available. Images must be JPG or PNG format, with a maximum file size of 1.5 MB. Filename cannot contain special characters; for example: (*)&$?!.
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