Return Policy

GENERAL RETURN POLICY

(a) Customer may return their items with original tags intact and in their original packaging. This policy applies to all Merchandise except sale items, socks, and inner-wear products.

(b) All purchases in the Website https://www.asics.com/vn shall have a fourteen-day return policy from the date the customer receives the ordered Merchandise, provided that: (i) all tags are still attached; (ii) the Merchandise is unworn, unwashed and unaltered; and (iii) the Merchandise is in its original packaging.

1. In order to ensure that the value of the Merchandise is not diminished, ASICS urges the Customer:
(a) Not to damage the Merchandise;
(b) Not to remove tags attached to the Merchandise;
(c) Not to wear, wash, and/or alter the Merchandise.

2. Notwithstanding the foregoing, returns are not accepted for the following reasons:
(a) The Merchandise that has been scratched or soiled by the Customer (including the Merchandise with perfume or cigarette odors, and crushed or damaged outer boxes);
(b) The Merchandise processed after ordering (the Merchandise that has been hemmed, lengthened, printed, etc.);
(c) When 14 days have passed after the item arrived without any special reason;
(d) Made-to-order Merchandise; and
(e) Sale products / outlet products. Merchandise purchased from parties other than ASICS.

In addition, depending on the condition of other products, ASICS may not accept returns.

3. At the same time, there exists no right to terminate the sale and purchase of the Merchandise under the Sales Invoice with regard to:
(a) the supply of Merchandise made to the consumer’s specifications or Merchandise which are clearly personalized; and
(b) the supply of sealed Merchandise which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

4. Subject to the foregoing, Customer is entitled to terminate the sale and purchase of the Merchandise under the Sales Invoice without giving any reason within 14 calendar days of the date on which all the Merchandise ordered in a single transaction have been delivered by door-to-door delivery to the delivery address specified in the Order.

This right of termination only applies with regard to Merchandise that were purchased at https://www.asics.com/vn/vi-vn and https://www.asics.com/vn/en-vn.

RETURN METHODS

All orders from the Website shall be returned by Customer to ASICS by door-to-door delivery. The Customer shall send emails to our Customer Care at customers-vn@asics.com and the Customer Care will send the Customer a return shipping label that the Customer can use to return the item via door-to-door delivery.

RETURN INFORMATION

The Customer shall enter one of the following letters in the return form:

A. Size too big
B. Size too small
C. Not as pictured
D. Not as described
E. Parcel damaged on arrival
F. Wrong Item sent
G. Defective item sent
H. Change of mind

Depending on each specific circumstance, the shipping chargers will be imposed as follows:

(a) For the Merchandise with mark of A, B, and H: The Customer shall bear the return shipping charge of VND 40,000 which will be deducted from the total refund amount via the original mode of payment.
(b) For the Merchandise with mark of C, D, E, F and G: ASICS shall bear the shipping charge.

The Customer shall include the return form together with their return parcel. If the return form is misplaced, the Customer shall contact the Customer Care of ASICS for a copy of it. Items that do not meet the above criteria will not be refunded.

As soon as the Merchandise has successfully reached the designated warehouse, ASICS will process the refund through the Customer’s original mode of payment. Refund amount will reflect within 14 working days or more depending on the Customer’s credit/debit/account provider.

If the Customer terminates the sale and purchase of the Merchandise under the Sales Invoice, ASICS shall reimburse to the Customer all payments received from the Customer, excluding the costs of delivery (with the exception of defective or wrong items sent). Subject to the below Clause, ASICS shall endeavor to effect such reimbursement not later than 14 calendar days after ASICS has been informed about the Customer’s decision to terminate the sale and purchase of the Merchandise under the Sales Invoice, or after ASICS has received the returned Merchandise from the Customer, whichever is later. ASICS will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction unless the Customer has expressly agreed otherwise; in any event, ASICS will bear the fees of such reimbursement.

ASICS may withhold reimbursement until ASICS has received the Merchandise, or Customer have supplied evidence of having sent back the Merchandise, whichever is the earlier. The Customer will receive an email notification when ASICS has finished processing Customer’s return.