METHODS OF DELIVERY

Door-to-door delivery: The Customer will have the Merchandise delivered to their specified delivery address through door-to-door delivery services arranged for them by ASICS under the ASICS E-Commerce Website. This door-to-door delivery service shall be at the Customer’s cost. ASICS does not extend any representation or warranty as to the manner and method by which such door-to-door delivery service shall be provided, and the Customer shall thereby appoint ASICS as agent to implement and adopt such delivery option on the Customer’s behalf.
ASICS shall engage Ninja Van, an independent third-party service provider to facilitate such delivery (the “Service Provider”). The Customer may track the status of his or her delivery through the Service Provider’s website, (https://www.ninjavan.co/vi-vn) with the air way bill number that can be found in the Customer’s shipment confirmation email or under “Shipment Details” in “My Orders” under “My Account”. For further information, please contact our Customer Care at customers-vn@asics.com.
The delivery of the Merchandise by Door-to-door delivery through the Service Provider shall be primarily governed by the terms and conditions of any agreement adopted by such Service Provider for the provision of such delivery service. The Service Provider is understood to be an independent contractor and is not an employee, agent or representative of ASICS.

WHERE AND WHEN DO YOU DELIVER TO?

We deliver throughout Vietnam, Monday to Friday, excluding national holidays. Please note that we are unable to deliver to the following areas:

• Shipping addresses outside of Vietnam
• P.O Boxes
• Military areas
• Government offices
• Airports
• Shipyards
• Selected districts of Bà Rịa - Vũng Tàu, Bình Thuận, Đà Nẵng, Hải Phòng, Khánh Hòa, Kiên Giang, Quảng Nam, Quảng Ninh and Quảng Trị, that are:

No.	Province	Districts
1	Bà Rịa - Vũng Tàu	Côn Đảo
2	Bình Thuận	Đảo Phú Quý
3	Đà Nẵng	Hoàng Sa
4	Hải Phòng	Bạch Long Vĩ
5	Khánh Hòa	Trường Sa
6	Kiên Giang	Hà Tiên, Kiên Lương
7	Quảng Nam	Đông Giang, Hội An, Tây Giang
8	Quảng Ninh	Hải Hà, Vân Đồn
9	Quảng Trị	Cồn Cỏ

ASICS shall arrange for delivery of the Merchandise to the Customer within 9 business days in provinces and cities in Vietnam except for selected districts of Bà Rịa - Vũng Tàu, Bình Thuận, Đà Nẵng, Hải Phòng, Khánh Hòa, Kiên Giang, Quảng Nam, Quảng Ninh and Quảng Trị that are mentioned above.

Public holidays, Saturdays and Sundays shall not be counted in the delivery time.

The Customer understands, in any event, that actual delivery period for the Merchandise is outside the control of ASICS and is instead subject to the conduct of the Service Provider.

SHIPPING INFORMATION

Orders are processed and delivered Monday to Friday, except for national holidays. Please note that orders may experience longer processing and delivery times during holidays.

Shipping Methods	Delivery Time (Working Days)	Shipping Charge
Standard Delivery	Maximum 9	Free on orders above VND 1,500,000 OneASICS Members : Free on all orders (no minimum)

BILLING, CREDIT CARD AND ADDRESS DETAILS

To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Please also ensure delivery address is entered correctly.

Failure to enter the correct billing address and phone number on file with your bank and incorrect delivery address will result in delays to your order. We are not responsible for shipping delays due to incorrect information. Please note that we only do local fulfilment and we are unable to accept foreign addresses as shipping and/or billing addresses.

Any temporary authorisations placed on your card when placing an order should drop off in approximately 7 working days or more, depending on your issuing bank.

CANCELLING AND MODIFYING ORDERS

Our goal is to get your order shipped as soon as possible. If the order is not delivered within the stipulated delivery period, you can choose to cancel your order by yourself or by contacting our Customer Service.

SALES INVOICE

ASICS shall issue Sales Invoice relating to the Merchandise purchased and shall provide a copy of such Sales Invoice together with such Merchandise. The Customer will receive the Sales Invoice from the Door-to-door delivery service provider.