Mission:

Ensure that ASICS consumers receive the best possible service when contacting our EMEA Consumer Experience Contact Hub.

Role:

• Participate in the day-to-day Contact Hub work, responding to ASICS consumers with all sorts of questions (orders, products or services) across our different contact points (i.e.: phone, email, social media..)
• Manage queries relating to our E-commerce business using the software tools provided
• Use our CRM and ticketing system to enter and manage data relating to our consumers
• Collaborate with internal and external partners (e.g. other departments, warehouse, couriers)
• Contribute to and support the implementation of the Global Consumer Experience Strategy into local markets (ie. defining service protocols, monitoring and reviewing information shared with consumers etc.)

Requirements:

• Service-led mindset
• Native German speaker with high level of English. Any other European language will be valuable.
• 2 years’ work experience in a similar position will be an advantage
• Ability to work both individually and as part of a team
• Strong interpersonal skills / good communicator
• Empathetic, good listener
• Flexible and proactive with the ability to react and adapt to change
• Problem solver and creative thinker
• Affinity with sports
• Studies: Higher education, Bachelor Degree or Degree in Sport science and physical activity or Business Administration.

Join our team

When you join ASICS, you join a family and become part of something special. We know that sport means so much more than physical activity alone. It’s about coming together, sharing experiences, and enhancing our all-around wellbeing.

That’s why we practice what we preach. You’ll join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies, and healthy minds. As an employer, we offer a range of benefits and services to our people to experience the positive impact of movement, every day.

We look forward to receiving your application online.