Returns Policy
RETURNS INFORMATION
To find out how to return an item you bought on asics.com/ph just use the menu below to jump straight to the information you need.
- If you bought a product outside of the Philippines
- If you received defective or wrong product
WHEN YOU CAN RETURN AN ITEM
• If for any reason you are not satisfied, you can return your items with original tags intact and in their
original packaging. Applies to all except socks, and inner-wear products.
• All purchases in asics.com/ph have a 14 days return policy from the date of receiving your order. Please make sure that:
1. All tags are still attached
2. The product is unworn, unwashed and unaltered
3. It's in its original packaging
HOW TO RETURN YOUR PRODUCTS
For returns, please contact our Customer Service through customers-ph@asics.com for assistance.
IF YOU BOUGHT A PRODUCT OUTSIDE OF THE PHILIPPINES
We can only accept products for return if they were bought in the Philippines. If you made your purchase in another country, you’ll need to return them to the country where you bought them.
EXCHANGES
We currently don’t accept exchanges through asics.com/ph. We only refund orders that meet our return criteria (explained above).
EXCHANGE/REFUND FOR PRODUCTS NOT PURCHASED FROM ASICS
To exchange/refund products that were not purchased from the ASICS Philippines online store, please return the product to the retail location where it was purchased.
ONLINE PURCHASES
For purchases made online, only returns are allowed. Depending on the delivery option, you can either return it to us via postal returns or take it to the store where you collected your purchase from. For in-store returns, you will need to bring along the invoice for the store to determine if a return can be made.
IF YOU RECEIVED DEFECTIVE OR WRONG PRODUCTS
A defective product is defined as a product that:
(i) is unfit for its intended purposes due to manufacturing or design flaws
(ii) has been damaged in the store prior to purchase
(iii) does not comply with advertising or labelling statements made about the product.
When you return a product to SONAK claiming a defect, the product goes through a structured quality testing. Defects as a result of normal wear and tear, inexpert use, misuse, use contrary to SONAK’s instructions, carelessness, accident, failure to comply with maintenance instructions and/or normal maintenance, for purposes other than normal use are not covered by SONAK’s guarantee obligations and are not eligible for refund, replacement or repair.
If you have received defective or wrong products, please contact our Customer Service at customers-ph@asics.com and we’ll be happy to assist you. Our normal business hours are 08:30 to 17:30, Monday to Friday, excluding public holidays.
GUEST CHECKOUT
If you made an order using guest checkout, please contact our Customer Care on customers-ph@asics.com.
SONAK reserves the right to make adjustments to the exchange/refund policy from time to time.
SONAK is the authorized distributor of ASICS products within Philippines.