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Returns Policy


RETURNS INFORMATION

To find out how to return an item you bought on asics.com/ph just use the menu below to jump straight to the information you need.

- When you can return an item

- How to return your products

- If you bought a product outside of the Philippines

- Exchanges

- If you received defective or wrong product

WHEN YOU CAN RETURN AN ITEM

• If for any reason you are not satisfied, you can return your items with original tags intact and in their
original packaging. Applies to all except socks, and inner-wear products.

• All purchases in asics.com/ph have a 14 days return policy from the date of receiving your order. Please make sure that:

1. All tags are still attached

2. The product is unworn, unwashed and unaltered

3. It's in its original packaging

HOW TO RETURN YOUR PRODUCTS

For returns, please contact our Customer Service through customers-ph@asics.com for assistance.

IF YOU BOUGHT A PRODUCT OUTSIDE OF THE PHILIPPINES

We can only accept products for return if they were bought in the Philippines. If you made your purchase in another country, you’ll need to return them to the country where you bought them.

EXCHANGES

We currently don’t accept exchanges through asics.com/ph. We only refund orders that meet our return criteria (explained above).

EXCHANGE/REFUND FOR PRODUCTS NOT PURCHASED FROM ASICS

To exchange/refund products that were not purchased from an ASICS store, please return the product to the retail location where it was purchased.

ONLINE PURCHASES

For purchases made online, only returns are allowed. Depending on the delivery option, you can either return it to us via postal returns or take it to the store where you collected your purchase from. For in-store returns, you will need to bring along the invoice for the store to determine if a return can be made.

IF YOU RECEIVED DEFECTIVE OR WRONG PRODUCTS

A defective product is defined as a product that: 

(i) is unfit for its intended purposes due to manufacturing or design flaws

(ii) has been damaged in the store prior to purchase

(iii) does not comply with advertising or labelling statements made about the product. 

When you return a product to ASICS claiming a defect, the product goes through a structured quality testing. Defects as a result of normal wear and tear, inexpert use, misuse, use contrary to ASICS’ instructions, carelessness, accident, failure to comply with maintenance instructions and/or normal maintenance, for purposes other than normal use are not covered by ASICS’ guarantee obligations and are not eligible for refund, replacement or repair.

 

If you have received defective or wrong products, please contact our Customer Service at customers-ph@asics.com and we’ll be happy to assist you. Our normal business hours are 08:30 to 17:30, Monday to Friday, excluding public holidays.

 

GUEST CHECKOUT

If you made an order using guest checkout, please contact our Customer Care on customers-ph@asics.com.

ASICS PH reserves the right to make adjustments to the exchange/refund policy from time to time.