OneASICS™ Loyalty Terms and Conditions
Welcome to ASICS’ OneASICS™ Loyalty Program (“OneASICS™ Loyalty” or “Program”). Membership is free of charge. Members (defined below) will receive certain benefits and exclusive offers that may be announced by ASICS from time to time.
These OneASICS Loyalty terms and conditions (“Terms”) form a legally binding agreement between you (“Member” or “you”) and ASICS Malaysia Sdn. Bhd (“ASICS”, “we,” “us,” and “our”) with respect to OneASICS Loyalty. The Program is organised by ASICS Malaysia Sdn. Bhd, whose registered address is Level 23B, Axiata Tower, 9 Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 WP Kuala Lumpur, Malaysia, and our mailing address is firstname.lastname@example.org.
By joining the Program, you also agree to be bound by:
- our website terms and conditions, accessible at https://www.asics.com/my/en-my/terms-and-conditions ("Website Terms and Conditions");
- our OneASICS terms and conditions, accessible at https://www.asics.com/us/en-us/mk/oneasics-terms-and-conditions ("OneASICS™ Terms and Conditions");
To participate in the Program, you must be an individual of at least 18 years old and a legal resident of Malaysia. By enrolling and participating in the Program, you confirm that you meet this eligibility requirement.
For a high-level summary of how to join the Program, how to earn points and available rewards for different Program levels, please visit https://www.asics.com/my/en-my/mk/oneasicsmy. For more details, please keep reading below.
2. JOINING THE PROGRAM
To become a Member, eligible individuals may sign-up for OneASICS™ membership by visiting https://www.asics.com/my/en-my/myaccountlogin and clicking on the links or by scanning a QR code in ASICS’ retail stores and following the instructions on the sign-up form. Registration is free. No purchase of any products is required to join the Program. Only one account is allowed per individual. If you join the Program, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the registration form.
3. EARNING POINTS
As a Member of the Program, you will earn points for purchases (except for using or purchasing gift cards or any other kinds of purchases ASICS may explicitly exclude from time to time) that you make on the Malaysia-version of our official website https://www.asics.com/my/en-my ("Website"). For every RM 1 (including applicable GST) spent you will earn points as follows depending on your membership tier (see below):
The Stores are:
- ASICS Mid Valley Mall
- ASICS Pavilion KL
- ASICS Suria KLCC
- ASICS 1 Utama
- ASICS Sunway Pyramid
- ASICS Mid Valley Southkey, Johor Bahru
- ASICS IOI City Mall Putrajaya
Purchases include purchases of regular and sale priced merchandise. Purchases at stores other than the Eligible Channels will not qualify for points (even if you purchase ASICS products). Points would only be redeemable 14 days from the date of receipt of your ordered goods.
In addition to earning points for purchases, you can also earn points for certain interactions with us. The number of points available will be as set out at https://www.asics.com/my/en-my/myaccountlogin. These include but are not limited to:
- Profile bonus: If you submit a complete profile on the App or Website then you will be awarded additional points. This profile bonus can only be earned once. Subsequent changes to your profile will not be awarded points, unless explicitly stated by us at that time.
From time to time, we, in our sole discretion, may change, discontinue, or add interactions where you can earn points, and change the number of points that could be earned, with or without prior notification to you. Please check our rules regularly.
You must provide your OneASICS™ membership identification (email address) in the Stores, or be logged into your OneASICS™ account on the Website or App to receive the eligible points for your purchases or interactions. In the event that you are unable to receive eligible points due to not being logged in or your identification not being accepted as proof, you may contact the OneASICS™ Loyalty customer services team (email@example.com) with the required proof to redeem the points for your purchases or interactions within 30 days from the date of your purchase or interaction, and ASICS has the sole discretion to determine whether the proof you provide is sufficient and whether to proceed with your request on the redemption of points. Thereafter, we will not accept any further requests for point redemptions for the same purchase or interaction.
To the extent permitted by applicable law, we will not be liable for any delay or omission in the crediting of points to your account for any reason whatsoever, including but not limited to technical faults, and inaccurate and/or incomplete information submitted by you.
New Members will start earning points from the date they register for the Program, and no prior transactions or interactions will be eligible for points save that when you have provided your email address for the purpose of being contacted in relation to Program membership in our Stores whilst making a purchase and you subsequently join the Program, we shall award you the points for that particular purchase to your Program membership. Membership start dates for the Program may vary for Members depending on their type of tier (see below).
4. EXPIRATION OF POINTS
The points will remain valid for 12 months. For example, if you earned points on January 9, 2023, they will expire on January 8, 2024, unless ASICS explicitly states otherwise. Points are not transferable between Members. Points have no cash value and cannot be exchanged for cash.
5. PROGRAM TIERS
The Program has three separate tiers. You can move up through the different levels by earning points.
Tier 1 is the entry-level for Members with 0-1,299 points. You only need to register for the Program to be part of this tier and no purchase of any products is required. Tier 2 is for Members with 1,300 – 3,199 points. Tier 3 is for Members with 3,200 points and above.
You can move up to the higher tiers by accumulating the required number of points mentioned above within 12 months from the end of the month of registration or current tier entry (the “Membership Year”). Where applicable, multiple tier upgrade is possible which will be based on your purchases and interactions with us. At higher tiers, you can access even greater benefits. If tier upgrades are achieved by acquiring points through purchases of our products, we reserve the right to delay this upgrade for a period that is equal to the applicable return period (14 days) for the purchased product(s).
You must meet the requalification requirements at the end of your Membership Year in order to remain at your current tier. If not, you will be downgraded to the next tier below after the last day of the Membership Year. Returns can cause you to drop down multiple levels. For example, if you return an order or product, the points earned will be deducted, which could cause you to drop by that number of points.
6. LEVEL REQUALIFICATION
The requalification period starts on the exact date you upgrade or downgrade to a new tier or maintain the current tier, and ends 12 months later, always at the end of the month (unless you upgrade earlier before such end). Points earned after your last tier entry will accumulate towards requalification points. The number of points required for you to requalify for any higher tier or your current tier is equal to the minimum point balance needed to enter that tier.
After a tier upgrade, your requalification points will be set to 0. After a tier-maintenance, your requalification points will be set to the minimum point balance needed to enter that level (1,300 for Tier 2 and 3,200 for Tier 3).
If you are in Tier 2 or Tier 3, and you do not earn enough points to maintain your current tier within the requalification period, you will be downgraded to the next tier below, regardless of the number of requalification points you have accumulated within the requalification period. The downgrade will take place after the last day of the requalification period, always at the end of the month. After a tier downgrade, your requalification points will be set to 0.
Entry and progress through each of the above-mentioned tiers will unlock a set of new rewards for Members as set out here https://www.asics.com/my/en-my/mk/oneasicsmy.
You will have access to the rewards in your current tier and the tier below it. For example, a Tier 2 member will have access to the rewards from Tier 2 as well as Tier 1 (except for the lower levels’ entry discount vouchers).
The lists of rewards for different tier levels are determined by us in our sole discretion. We reserve the right to change the rewards for different tier levels. The rewards offered are subject to availability. To the maximum extent permitted under applicable laws, we do not make any warranty or representation on any products or services offered as the rewards.
Certain rewards will be conditional upon you agreeing to separate terms and conditions applicable to that reward which will be made available to you when redeeming that reward. In addition, the following terms and conditions apply to the following specific rewards which may be offered under one or more of the tier levels:
- Discount Vouchers: These are single use discount vouchers that are unlocked when you upgrade to a new higher tier or it’s your birthday (and you have provided us with that personal data in writing). These will have limited validity periods and maximum discount values of which details will be communicated to you on receipt of the discount vouchers. Certain product exclusions may apply. These discount vouchers may not be combined with other promotions or discounts. Other Eligible Channels exclusions may apply.
- Early access to product launches: You may get early access to certain ASICS product launches. These may exclude key product launches and are subject to pre-allocated stock availability for Members.
- Early access to sales/promotions: You may receive early access to certain sales/promotions that we make available. The duration of early access may vary between sales/promotions and could also depend on which tier you are in at the time of the sale/promotion. Our standard terms and conditions for sales/promotions will also apply.
Specific rewards (whether products or experiences) are available while supplies last and may be subject to change, discontinuance, limitations, and substitutions by us, at our discretion and at any time with or without notice.
8. USE OF ACCOUNT
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any and all activities that occur under your password or account. The Program is for your personal use only. You must not share your OneASICS™ membership identification and/or password or in any way make them accessible to others. You must immediately inform the OneASICS™ Loyalty customer services team (details set out below in Clause 14) of any unauthorised use of your password or account or any other breach of security. Any losses incurred or sustained by you in transmitting your personal information using your account shall be borne by you, and in no event shall any such losses in whole or in part be borne by us.
You agree that you shall not:
- access, use, reproduce, modify, download, sell, transfer, publish or otherwise make available your membership information of the Program for any commercial purposes;
- impersonate any person or falsely state or otherwise misrepresent your affiliation with any person or entity;
- do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Program;
- use your account and/or your membership of the Program for illegal purposes;
- gather and use the information and/or particulars posted or transmitted through your account, or otherwise via your membership for unsolicited advertising or unauthorised purposes;
- abuse your membership of the Program or use it for any unlawful or unauthorised purpose (which includes transmitting any computer viruses through your account or using your account in a manner which is discriminatory, offensive, abusive, malicious, defamatory or otherwise violates or infringes the rights of anyone else through our Website or App); and/or
- transfer, sell or barter (or attempt to transfer, sale or barter) any of your points, rewards or member exclusive promotional offers.
9. PERSONAL DATA
10. TERMINATION; EXPIRATION; CHANGES TO THE PROGRAM
You may cancel your Program membership at any time by logging in to your account on the Website or App.
We may cancel your Program membership at any time, at our sole discretion, if we determine that you:
(a) are ineligible in accordance with Clause 1 above;
(b) have violated any of these Terms, any of the Website Terms and Conditions, OneASICS™ Terms and Conditions, any applicable product terms of sale or any applicable law or regulation; or
(c) engaged in any deception, forgery, fraud or committed any other abuse of the Program or of your membership thereto (e.g. misuse of points and/or rewards for any commercial purpose like resale).
Membership will terminate immediately upon a member’s death, and any accumulated points shall be non-redeemable and expired at the termination.
We reserve the right to revoke some or all of your points or rewards if we determine that you received points or a reward due to an error, through fraud or deception, or in any manner not authorised.
If you or we cancel your Program membership, you will lose all your accumulated points. If you cancel your membership, you may choose to rejoin the Program by registering. When restarting your Program membership, your previously-earned points will not continue to your new Program membership, and your tier level will start from Tier 1.
To the fullest extent permitted by law, our decision on all matters and disputes concerning the Program and your membership shall be final and binding.
We may, in our sole discretion, make minor changes to the Program and/or these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms, we add new rewards, add possibilities to earn points, modify Program functionalities or modify the technical environment). Please check these Terms as well as https://www.asics.com/my/en-my/mk/oneasicsmy regularly to ensure that you understand the up-to-date terms/rules that apply in relation to your membership of the Program. Your continued participation in the Program following such changes constitutes your acceptance of the changes. If we deem in our sole and reasonable discretion that any changes will materially adversely impact your membership rights, we shall give you a reasonable notice. Any such changes shall be effective from such date as determined and notified by us to you from time to time.
We reserve the right, at our sole discretion, to make determination on the termination or suspension of the Program. In such case, we will provide you with reasonable notice prior to the termination or suspension, as the case may be. Unless otherwise explicitly specified by us, your accumulated points will expire upon the termination of the Program membership program.
You agree that you will not be entitled to any compensation in relation to any changes to the Program and/or these Terms, or termination or suspension of the Program membership program.
11. DISCLAIMER AND LIMITATION OF LIABILITY
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
Nothing in these Terms affects your statutory rights.
To the extent permitted by law, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Terms, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, shall not exceed the amount of RM200.
12. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of Malaysia. In the event that any dispute arises under these Terms, or in relation to your membership in the Program, you and we both agree to submit to the non-exclusive jurisdiction of Malaysia courts.
To the fullest extent permitted by applicable law, you shall indemnify us and keep us indemnified against any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to your misuse of your membership and/or breach of any of these Terms, including without limitation, if you commit any fraud or misrepresent any information supplied or to be supplied under these Terms.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
The Website or the App may contain the links to other websites or applications which are operated by third parties (“Third Party Website”) and therefore, are not under our control. ASICS shall not be held liable or responsible for your access and use of the Third Party Website, nor any contents of the Third Party Website. We encourage you to read and review all relevant terms and policies of any Third Party Website that you visit.
These Terms do not confer rights to a third party who is not a party to these Terms.
14. CONTACTING US
Should you have any questions about these Terms or the Program or have any reasons for a complaint you can contact us at firstname.lastname@example.org.
PLEASE RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS AND PLEASE CHECK OUR WEBSITE OR APP FREQUENTLY FOR ANY CHANGES TO THESE TERMS.