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Shipping Information


WHERE DO YOU DELIVER TO?

WHAT’S THE COST?

We deliver throughout Malaysia, Monday-Saturdays, excluding Malaysia Public holidays. Please note that we are unable to deliver to the following areas:

- Shipping addresses outside of Malaysia

 

- P.O Boxes

- Free Industrial Zones (FIZs)

- Free Commercial Zones (FCZs)

- Airports

- Seaports


Shipping Methods

Delivery Time

(Working Days)

Shipping Charge

West Malaysia East Malaysia West Malaysia East Malaysia

Standard Delivery

2 to 4

4 to 6

Free on orders above RM200

RM10 on orders below RM200

Free on orders above RM200

RM20 on orders below RM200

Working days are Mondays to Fridays, 0900 to 1700 GMT +8, excluding public holidays in Malaysia. 

Please expect slight delays in delivery during sales and promotional periods.


COURIER INFORMATION

Our goal is to deliver within the above mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to local public holidays.

All deliveries in Malaysia are made through Ninja Van, and you can track the status of your delivery through their website (www.ninjavan.co/en-my/) with the shipment tracking number that can be found in your shipment confirmation email or under “Shipment Details” in “My Orders” under “My Account”. For further information, contact our Customer Care.

In exceptional circumstances, please note that you may receive your order in multiple shipments and on different dates.

In the event of any signs of severely damaged packaging (eg. torn, with holes etc), please reject shipment(s) from the courier company. 


BILLING, CREDIT CARD AND ADDRESS DETAILS

To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Please also ensure delivery address is entered correctly.

Failure to enter the correct billing address and phone number on file with your bank and incorrect delivery address will result in delays to your order. We are not responsible for shipping delays due to incorrect information.

Any temporary authorizations placed on your card when placing an order should drop off in approximately 7 working days or more, depending on your issuing bank.


CANCELLING AND MODIFYING ORDERS

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed.