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Returns Policy


RETURNS INFORMATION

To find out how to return an item you bought on asics.com/sg, just use the menu below to jump straight to the information you need.

- When you can return an item

- How to return your products

- If you bought a product outside of Singapore

- Exchanges

- If you received defective or wrong product

WHEN YOU CAN RETURN AN ITEM

• For any reason you are not satisfied, you can return your items with original tags intact and in their original packaging. Applies to all except sale items, socks, and inner-wear products.

• All purchases in asics.com/sg have a 14 days return policy (UPDATE 24 Apr 2020: we will accept returns till 30 June 2020 during this period) from the date of receiving your ordered goods. Please make sure that:

1. All tags are still attached

2. The product is unworn, unwashed and unaltered

3. It's in its original packaging

Return Methods:

Postal Returns

• Only online orders purchased on asics.com/sg with Home Delivery as the delivery option can be returned via this process

• Please note that an online return request form has to be raised in order to process your return

• Please ensure you include the return form together with your return parcel

• If the return form is misplaced, please contact Customer Service for a copy of it

• Items that do not meet the above criteria will not be refunded

In-Store Returns (UPDATE 6 Apr 2020: SUSPENDED)

• Only online orders purchased on asics.com/sg with Click & Collect as the delivery option can be returned via this process.

• Please note that you will be required to fill up the return form, that comes together with your invoice, to be handed over to the store in order to process your return.

• Items that do not meet the above criteria will not be refunded

HOW TO RETURN YOUR PRODUCTS

Postal Returns

1. Submit your return request online via My Account

2. Fill up the return form with the item(s) you wish to return, the return quantity and reason code

3. Insert the return form and item(s) into the original packaging and seal the packaging. Attach the pre-paid return label and drop it off at any post office or POPStation locations. If you are unsure of your nearest Drop-off location, please visit https://www.singpost.com/list-of-post-offices or https://www.mypopstation.com/locations

Please take note of your serial number of your pre-paid return label as it will be used as the identifier for your return parcel in your correspondence with us, if needed.

4. Once we have received the item(s) (this can take up to 3 working days) and have verified it, we will process the refund within 3 working days. We will process the refund to the payment method used on the original purchase and the amount will include the cost of the product and any tax applied. However, refund times are not guaranteed as shipments are handled by third parties and your bank or credit card company may require additional period of time to process your refund and for the refund to be reflected in your account. We therefore require you to allow us at least 14 working days in total to receive and process your returns.

In-Store Returns

1. Fill up the return form with the item(s) you wish to return, the return quantity and reason code

2. Head down to the store you collected your item(s) from with your return item(s) and hand the form over to the store. Please note that you can only return your item(s) to the store you collected you item(s) from.

3. Once the store has verified the return item(s), we will process the refund within 3 working days. We will process the refund to the payment method used on the original purchase and the amount will include the cost of the product and any tax applied. However, refund times are not guaranteed as your bank or credit card company may require additional period of time to process your refund and for the refund to be reflected in your account. We therefore require you to allow us at least 14 working days in total to receive and process your returns. 

IF YOU BOUGHT A PRODUCT OUTSIDE OF SINGAPORE

We can only accept products for return if they were bought in Singapore. If you have made your purchase in another country, please contact your nearest ASICS Customer Service team in your country of residence..

EXCHANGES

We currently don’t accept exchanges through asics.com/sg. We only refund orders that meet our return criteria (explained above).

NO EXCHANGE OR REFUND FOR SALE ITEMS

Please note that sales items cannot be exchanged or refunded.

EXCHANGE/REFUND FOR PRODUCTS NOT PURCHASED FROM ASICS

To exchange/refund products that were not purchased from an ASICS store, please return the product to the retail location where it was purchased.

ONLINE PURCHASES

For purchases made online, only returns are allowed. Depending on the delivery option, you can either return it to us via postal returns or take it to the store where you collected your purchase from. For in-store returns, you will need to bring along the invoice for the store to determine if a return can be made.

IF YOU RECEIVED DEFECTIVE OR WRONG PRODUCTS

A defective product is defined as a product that: 

(i) is unfit for its intended purposes due to manufacturing or design flaws

(ii) has been damaged in the store prior to purchase

(iii) does not comply with advertising or labelling statements made about the product. 

When you return a product to ASICS claiming a defect, the product goes through a structured quality testing. Defects as a result of normal wear and tear, inexpert use, misuse, use contrary to ASICS’ instructions, carelessness, accident, failure to comply with maintenance instructions and/or normal maintenance, for purposes other than normal use are not covered by ASICS’ guarantee obligations and are not eligible for refund, replacement or repair.

 

If you have received defective or wrong products, please contact our Customer Care at customers-sg@asics.com and we’ll be happy to assist you. Our normal business hours are 09:00 to 17:00 SGT, Monday to Friday, excluding public holidays.

 

GUEST CHECKOUT

If you made an order using guest checkout, please contact our Customer Care on customers-sg@asics.com.

ASICS Asia Pte. Ltd. reserves the right to make adjustments to the exchange/refund policy from time to time.