Returns

We want you to be happy with our products but if you are not satisfied with your purchase or there is an issue with your purchase, here’s what to do.
  • Return of Products purchased from a retailer

    If you wish to return a Product you bought from a retailer, you will need to contact the retailer to determine whether there is a right to return the Product. Products purchased from a retailer cannot be returned to ASICS.

  • Online return policy

    Returns as part of the statutory withdrawal right

    In the following section, we will show you the options for returning the Products within the scope of your statutory withdrawal right.

    1. You can make use of the free return option by doing the following:

    a) Create and print your prepaid return label by clicking the button below :

    ASICS

    ASICS Outlet

    b) Pack the Product to be returned together with the intact tags in the original packaging/box in such manner that it is not damaged during transport.

    c) Seal the package well and stick the prepaid return label (with barcode) on the outside.

    d) Take your return package to your nearest DHL drop off point. 


    2. You can also return the Product via other logistics service providers. In this case, however, you must bear the cost of the return. In this case, proceed as follows:

    a)  Pack the Product to be returned so that it is not damaged during transport. For example, you can use the original packaging that we used to send you the Product. Please try to keep the tags intact and return them with the Product.

    b) Seal the package well and address it to:

    ASICS European Distribution Centre 
    Hans-Günther-Sohl Straße 6 
    47807 Krefeld
    Germany 

    c) Hand it over to a transport service provider of your choice for shipping. We recommend that you keep the proof of delivery safely. 

    We kindly want to remind you that you are liable for a loss in value of the Products, if the loss in value is due to handling of the Products that is not necessary for checking the condition, characteristics and functioning of the Products. This could e.g. be the case, if the Product is soiled, damaged, has been washed or has been altered.

  • Return policy for OneASICS members

    Additional return right for OneASICS members

    ASICS Europe B.V., Taurusavenue 165, (2132 LS) Hoofddorp, Niederlande (“ASICS”) grants OneASICS™ members (you can register as a OneASICS member here) a free return benefit for 90 days as of the receipt of the respective Product, which applies to shoes, clothes and accessories, which have been bought on www.asics.com in connection with the German ASICS website on which the purchase was made (not valid for outlet.asics.com).

    If you wish to make use of this return benefit as a OneASICS™ member, please follow the steps for returns as part of the statutory withdrawal right set out under section 1. Please note that you are not required to return the Product with intact tags in the original packaging/box, if no longer available. 

    The return benefit for OneASICS members applies in addition to the withdrawal right and the warranty rights. The withdrawal right and the warranty rights are not limited by this return benefit and can be used free of charge.