Skip to Main Content
Sign up for OneASICS™ and get special perks like free shipping on orders of $50+ and 10% off your first order. Sign Up Now >
  • Returns
  • Store Locator
  • Get on the List
  • Join OneASICS
  • Log In
  • Refer and Save
ASICS
Log In
Search
  • Men
    Men's Athletic Gear
    • Featured
      • Men's Featured Gear
      • New Arrivals
      • Best Sellers
      • OneASICS Exclusives
      • Online Only
      • Year Of The Legends
      • Road Tested Footwear
      • Sale
      • View All
    • New Collections
      • Men's New Collections
      • GT-2000 12
      • GEL-KAYANO 30
      • Fall Favorites
      • Nature Bathing
    • Shoes
      • Men's Shoes
      • Running Shoes
      • Tennis Shoes
      • Trail Running Shoes
      • Wrestling Shoes
      • Volleyball Shoes
      • Golf Shoes
      • Pickleball Shoes
      • Soccer Shoes
      • Indoor Court Shoes
      • Outdoor Field Shoes
      • Walking Shoes
      • Sportstyle Shoes
      • Shoes Under $100
      • View All
    • Clothing & Gear
      • Men's Clothing & Gear
      • T-Shirts & Tops
      • Pants & Tights
      • Hoodies & Sweatshirts
      • Jackets & Outerwear
      • Shorts
      • Socks
      • Hats & Headwear
      • Gear & Accessories
      • Extended Sizes
      • View All
    • Shop by Sport
      • Men's Sports Gear
      • Running
      • Tennis
      • Trail Running
      • Wrestling
      • Volleyball
      • Golf
      • Pickleball
      • Training
      • View All
    • Find Your Fit
      • Men's Shop by Width
      • Wide Shoes
      • Extra Wide Shoes
      • Shoe Finder
    • Shop by Pronation
      • Men's Shop by Pronation
      • Overpronation
      • Neutral
      • Underpronation
      • Pronation Guide
    • Sustainability
    • Gift Cards
    alt="GT-2000
  • Women
    Women's Athletic Gear
    • Featured
      • Women's Featured Gear
      • New Arrivals
      • Best Sellers
      • OneASICS Exclusives
      • Online Only
      • Year Of The Legends
      • Road Tested Footwear
      • Sale
      • View All
    • New Collections
      • Women's New Collections
      • GT-2000 12
      • GEL-KAYANO 30
      • Fall Favorites
      • Nature Bathing
      • NAGINO Collection
    • Shoes
      • Women's Shoes
      • Running Shoes
      • Tennis Shoes
      • Trail Running Shoes
      • Wrestling Shoes
      • Volleyball Shoes
      • Golf Shoes
      • Pickleball Shoes
      • Soccer Shoes
      • Indoor Court Shoes
      • Outdoor Field Shoes
      • Walking Shoes
      • Sportstyle Shoes
      • Shoes Under $100
      • View All
    • Clothing & Gear
      • Women's Clothing & Gear
      • T-Shirts & Tops
      • Sports Bras
      • Tights & Leggings
      • Hoodies & Sweatshirts
      • Jackets & Outerwear
      • Shorts & Pants
      • Dresses & Skirts
      • Socks
      • Hats & Headwear
      • Gear & Accessories
      • Extended Sizes
      • View All
    • Shop by Sport
      • Women's Sport Gear
      • Running
      • Tennis
      • Trail Running
      • Wrestling
      • Volleyball
      • Golf
      • Pickleball
      • Training
      • View All
    • Find Your Fit
      • Women's Shop by Width
      • Narrow Shoes
      • Wide Shoes
      • Shoe Finder
    • Shop by Pronation
      • Women's Shop by Pronation
      • Overpronation
      • Neutral
      • Underpronation
      • Pronation Guide
    • Sustainability
    • Gift Cards
    Women's GT-2000 12 Shop Now
  • Kids
    Kids' Athletic Gear
    • Featured
      • Kids' Featured Gear
      • New Arrivals
      • Best Sellers
      • OneASICS Exclusives
      • Online Only
      • Sale
      • View All
    • New Collections
      • Kids' New Collections
      • Soccer Shoes
      • GEL-KAYANO 30
      • Fall Favorites
    • Shoes
      • Kids' Shoes
      • Running Shoes
      • Sports Shoes
      • Kids' Socks
      • Sportstyle Shoes
      • Shoes Under $50
      • View All
    • Clothing
    • Shop by Size
      • Shop by Kids' Size
      • Grade School (1-7)
      • Pre-School (K10-3)
      • Toddler (K4-K9)
      • View All
    • Shop by Pronation
      • Kids' Shop by Pronation
      • Overpronation
      • Neutral
      • Underpronation
      • Pronation Guide
    • Gift Cards
    • View All
    alt="Kid's
  • Sports
    Sports Gear
    • Featured
      • Sports Featured Gear
      • New Arrivals
      • OneASICS Exclusives
      • Online Only
      • Gift Cards
      • Sale
    • New Collections
      • Sports New Collections
      • Fall Sports Styles
    • Running
    • Tennis
    • Trail Running
    • Pickleball
    • Golf
    • Volleyball
    • Wrestling
    • Soccer
    • Training
    • Track & Field
    • Walking Shoes
    • View All
    GT-2000 12 Shop Now
  • Sportstyle
    Streetwear, Lifestyle Sneakers & Apparel
    • Featured
      • Featured Sportstyle
      • New Arrivals
      • Best Sellers
      • OneASICS Exclusives
      • Online Only
      • Gift Cards
      • Sale
    • New Collections
      • Sportstyle New Collections
      • GEL-LYTE III CM 1.95
      • GEL-KAYANO LEGACY
      • GEL-LYTE V
    • Shoes
      • Sportstyle Sportstyle
      • Men
      • Women
      • Kids
      • Shoes Under $100
    • Unisex
    • Collaborations
      • Sportstyle Collaborations
      • NEEDLES X EX89
      • P.E. NATION X EX89 MT
      • AWAKE NY X GEL-LYTE III
    • Collections
      • Sportstyle Collections
      • GEL-KAYANO 14
      • GEL-QUANTUM
      • JAPAN S
      • GEL-LYTE III
      • EX89
      • GEL-NYC
      • GT-2160
    • View All
    alt="Shop
  • Road Tested
  • ASICS Blog
  • Sale
    Sale
    • Featured Sale
      • Featured Sale
      • Shoes Under $75
      • Clothing & Gear Under $50
      • Monthly Deals
      • Buy 2 Graphic Tee Deal
      • 2 for $50 PR Lyte Collection
      • Shop Sale
    • Recent Markdowns
      • Recent Markdowns
      • GT-2000 11
      • GEL-KAYANO 29
    • Men
      • Men's Sale
      • Shoes
      • Clothing
      • View All
    • Women
      • Women's Sale
      • Shoes
      • Clothing
      • Select Bras Starting at $24.95
      • View All
    • Sports
    • Sportstyle
    • Kids
    • Unisex
    • View All
    alt="September
United States
Returns Store Locator Get on the List Join OneASICS Refer and Save
Search ASICS.com clear

Your cart is empty.

Log in to continue with your cart or start a new one.

Search ASICS.com
OneASICS™ Appreciation Week is 10/1 – 10/7! Sign up for OneASICS™ to join the celebration & unlock always-on membership perks. Join for Free >
Order pick up FAQ

What is Order Pickup?

Order Pickup allows you to order items on asics.com and pick them up for free at your local ASICS store. Order Pickup is listed as a shipping option during checkout process.

What do I need to bring to pick up my order?

Bring a Government-issued photo ID and your order confirmation number/email to pick up your order. Your online payment will be processed when your order is picked and placed on hold for you.

How do I return my Order Pickup items?

1. Use the free pre-printed ASICS label included with your order to return your items in their original packaging. If you did not receive a pre-printed ASICS return label, please click here to print a new free shipping label. You can also request a free shipping label from Customer Care by emailing customercare-us@asics.com or by calling (855)-233-3120. Free return shipping is included when you use the ASICS return label.
2. If you choose not to use the ASICS label, ship items pre-paid to the address below in their original packaging. All return packages must be shipped using a service that tracks packages. ASICS does not assume responsibility for lost shipments. NOTE: We do not credit shipping costs for returned orders using your own shipping method.
ASICS Ecommerce Returns
549 Wingo Road
Byhalia , MS 38611
Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 7-10 days of our warehouse receiving it. Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement. You will receive an email notification when we have finished processing your return.
ASICS America reserves the right to make adjustments to the return policy.
3. Customers cannot return Order Pickup items in store.

What happens if I don't pick up my order?

Order Pickup orders will be held for seven calendar days. If your order isn’t picked up within seven calendar days, we’ll cancel the order and issue a refund to your original form of payment.

When will my order be ready for me to pick up at the store?

When your order is ready for pickup, you'll receive a pickup notification via email.

Can I change my pickup location after I placed an order using Order Pickup?

Sorry, but you can't change your pickup store. You must pick up your order at the ASICS store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order or let the pickup window expire.

How do I cancel/modify an order?

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our return information page or call Customer Care at (855) 233-3120 during normal business hours.

Can I have someone else pick up my Order Pickup items?

At this time we can only accept pickups from the person listed on the order.

How long will a store hold my Order Pickup order?

Order Pickup orders will be held for seven calendar days. If your order isn’t picked up within seven calendar days, we’ll cancel the order and issue a refund to your original form of payment.

Can I apply discounts or promotions to my Order Pickup items?

You can apply any eligible discount or promotion when you check out on asics.com. We do not allow price adjustments in store.

Where's the receipt for my Order Pickup item?

After your order is picked up, you will receive your receipt by email.

Can I cancel my Order Pickup order?

The order will be automatically canceled if it’s not picked up within the pickup window. You’ll be refunded for any canceled items.

My order contained the wrong items. What should I do?

If your order contained incorrect items, please contact Customer Care by emailing customercare-us@asics.com or by calling (855)-233-3120.

Sign Up For Email & Text

Be the first to hear about new products, exclusive events and online offers.

Connect With Us

  • Facebook
  • Twitter
  • Instagram
  • Youtube
  • LinkedIn

How are we doing?

Customer Service

  • Contact ASICS
  • Store Locator
  • Returns
  • Shipping
  • Track Your Order
  • Give Back Box
  • Warranty Form
  • FAQ
  • Promotional Terms
  • 2023 Team Catalog
  • In-Store and Curbside Pickup
  • Consumer Alert
  • Amazon Authorized Retailers

Gift Cards

  • Shop Gift Cards
  • Check Gift Card Balance
  • Gift Card FAQ

Sizing Guides & Resources

  • ASICS Size Guide
  • Pronation Guide
  • Sound Mind, Sound Body™ Hub
  • Live Uplifted

Corporate Info

  • About ASICS
  • Corporate Responsibility
  • CA Notices/Privacy Rights
  • CA Supply Chains Act
  • Cookie Policy
  • Intellectual Property
  • Accessibility Statement
  • Cookie Settings
  • Privacy Policy
  • Sustainability
  • Terms & Conditions
  • Order in Store Terms of Sale
  • Careers

OneASICS™ Membership

  • About OneASICS™
  • Join For Free
  • Sign In
  • ASICS Running Club
  • OneASICS™ FAQ
  • Terms and Conditions

Discount Programs

  • Medical Professionals
  • First Responders
  • Military
  • Teachers
  • Students
  • Refer & Save Up To 20%
United States
Privacy Policy
Cookie Policy
Terms & Conditions
© 2023 ASICS America Corporation. All Rights Reserved.

Get the latest news from ASICS

I have read and understand the applicable Privacy Policy.