Warranty-Defective Product Claims

At ASICS we stand behind our products and are happy to assist you if you have any issues with the quality or performance of our gear.

Limited Warranty

ASICS America Corporation (“ASICS”) warrants to the original consumer purchaser (“Consumer”) in the United States and its territories that ASICS’: (i) footwear products will be free from manufacturing defects for one (1) year from the date of original purchase; and (ii) apparel and accessory products will be free from manufacturing defects for six (6) months from the date of original purchase unless a different warranty period is specified for the product.

This limited warranty applies only to ASICS products that were purchased by the Consumer directly from ASICS or an ASICS-authorized retailer that is subject to ASICS’ quality control requirements, unless otherwise prohibited by law. This limited warranty does not extend to any subsequent owner or consumer or any other transferee of the product. ASICS reserves the right to reject any warranty claim from a Consumer related to products purchased from unauthorized sellers, including unauthorized internet sites. This warranty does not cover any defects due to improper fit, normal wear and tear, damage due to improper use, misuse, improper transportation or storage, failure to follow product instructions, modification or alteration to the product, unauthorized repair, or negligence. ASICS may change the availability or terms of this warranty at its discretion, but any such changes will not be retroactive.

Consumers who wish to submit a warranty claim based upon a product manufacturing defect must submit a claim to ASICS via the form below. ASICS may follow up with you for additional information. If ASICS determines that a product is defective and covered by this limited warranty, ASICS will, in its sole discretion, repair, or replace the defective product at ASICS’ cost, or provide a credit of the original purchase price for Consumer to purchase a different ASICS product. The warranty period is not extended if ASICS repairs or replaces the product.

Unless otherwise required by applicable law: (i) there are no warranties which extend beyond those provided herein; and (ii) such warranties do not extend to any product purchased through the ASICS Road Tested program. Any implied warranties that may be applicable to the products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of the applicable warranty periods above. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall ASICS be liable in excess of the actual amount paid for the product and/or for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Making a Limited Warranty Claim

Purchasers of products who wish to make a limited warranty claim should complete and submit the fields below or call us at (855) 233-3120.

By submitting the information below or contacting ASICS through the provided phone number, you represent that: (i) the information you provide to ASICS is accurate, complete, and truthful; (ii) the number you are calling from or provide, and/or the email address you provide, are your own phone number and email address, and (iii) you consent to receive call(s) and/or email(s) from an ASICS representative with regard to your warranty claim.

Your Contact Information

* Indicates Required Field

Tell Us About Your Purchase
What kind of activities have you used this product for primarily? (Select all that apply)
Show us what is wrong! Upload photo(s) of your product
Please include a maximum of 4 images of sizing tag, defective area, and rubber out sole (from heel to toe), and photo of receipt if available. Images must be JPG or PNG format, with a maximum file size of 1.5 MB. Filename cannot contain special characters; for example: (*)&$?!.
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