Question 1

What is Preorder or Backorder?​

Accepted Answer

We offer Preorder and Backorder on select shoes and apparel. ​ A preorder is an order for a style that has not yet been released and is not currently available, but likely will be in the future. Placing a Preorder will reserve the item for you prior to its release meaning you are able to guarantee stock for your desired size. Once the item is officially released and in stock, your Preorder will be the first to be processed and shipped to you.​ A Backorder is for a product that is not currently available and has gone out of stock due to popular demand. Placing an order for a Backorder item will reserve the item for you until it is back in stock. Once the item is back in stock, your Backorder will then be the first to be processed and shipped to you. ​

Question 2

How do I know if an item is a Preorder or Backorder? ​

Accepted Answer

If a product is available for Preorder, a badge will be included on the product to clearly indicate that the product is available for Preorder. If the product does not have a preorder badge, it is not currently available for Preorder, as applicable. Once you select the colour and size of the item you would like to Preorder the estimated shipping date will display above the Add to Cart button. If a product is currently sold out but available for Backorder, once you select the colour and size of the item, the expected shipping date will display above the Add to Cart button. ​  
 ​  
 The shipping date for Preorder and Backorder is subject to change dependent on potential product delays. If the anticipated shipping date changes, you will be notified of the changes in your order history. You may cancel your Preorder or Backorder items if you do not accept the changed shipping date. ​

Question 3

When will I receive my Preorder and/or Backorder?

Accepted Answer

The estimated shipping date can be found in your order history next to each line item. You will receive an email notification once your order ships containing the shipment information and tracking.​

Question 4

Can I Click & Collect my Preorder or Backorder?

Accepted Answer

Unfortunately Click & Collect is not available for Preorder or Backorder order(s) at this time. If your order contains a Preorder or Backorder item(s) your order will be shipped when the item(s) are available. If your order contains an item available now, you may receive your order in multiple shipments to ensure you receive your item(s) on time.

Question 5

When will I be charged for a Preorder or Backorder? ​

Accepted Answer

You will be requested to provide billing and payment information and method in connection with your Preorder or Backorder. You won't be charged for the order until it ships if you purchase using a ​Credit Card, Gift Card or Apple Pay. If you purchase using PayPal, you will be charged at the time of purchase.  
   
 Depending on how long it takes for your order to ship, we may re-authorise to verify your card is still valid and your account balance is sufficient.

Question 6

How do I cancel/modify a Preorder and/or Backorder?

Accepted Answer

Preorder and Backorder items can be cancelled through your OneASICS order history at any time before the order(s) is ready to ship.   
   
 If you are a OneASICS Member, follow the steps below to cancel your Preorder or Backorder items:   
 1. Follow this link to login to your OneASICS account.   
 2. Click into your Order History.   
 3. Click into the Order Details of the Preorder or Backorder items you would like to cancel.   
 4. Click the “Cancel” button next to the Preorder or Backorder item(s):  
 a. If your cancel request was successful, you will receive a confirmation email within 24 hours.   
 b. If your cancel request was not successful, you will not receive a confirmation email. Please contact us via phone at (02) 9853 2300 or  contact customer service   for further assistance.  
   
 If you are not a OneASICS Member, follow the steps below to cancel your Preorder or Backorder items.   
 1. Follow this link to look up your order.   
 2. Once in your order details, click the “Cancel” button next to your Preorder or Backorder item(s).   
 a. If your cancel request was successful, you will receive a confirmation email within 24 hours.   
 b. If your cancel request was not successful, you will not receive a confirmation email. Please contact us via phone at (02) 9853 2300 or  contact customer service  for further assistance.   
   
 Once your Preorder or Backorder item(s) is ready to ship the “Cancel” button will no longer be available on your order details.

Question 7

Can I return my Preorder and/or Backorder?

Accepted Answer

Standard returns policy applies to all Preorder and/or Backorders. Please refer to our full  Returns Policy  for more information.

Question 8

What payment methods are available

Accepted Answer

Credit cards issued in Australia, gift cards and Paypal can be used for Preorder and Backorder(s).

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Preorder Backorder FAQ

What is Preorder or Backorder?​

How do I know if an item is a Preorder or Backorder? ​

When will I receive my Preorder and/or Backorder?

Can I Click & Collect my Preorder or Backorder?

When will I be charged for a Preorder or Backorder? ​

How do I cancel/modify a Preorder and/or Backorder?

Can I return my Preorder and/or Backorder?

What payment methods are available