Question 1

Who are ASICS Fit Appointments available to?

Accepted Answer

ASICS Fit Appointments are available to all customers, including OneASICS members. No login is required.

Question 2

How far in advance can I book?

Accepted Answer

You can book any available time from same-day appointments up to 7 days in advance.

Question 3

How many people can attend the fitting?

Accepted Answer

To allow ample time, we suggest a maximum of 3 people per fit appointment. If you have more people in your group it would be best to book a separate back-to-back appointment.

Question 4

Can I change my booking date/time or location?

Accepted Answer

To change your booking, please send an email with your name and phone number to your selected  store .

Question 5

What if I can’t make my appointment?

Accepted Answer

If you’re not able to make an appointment, please contact your selected  store  via phone or email.

Question 6

Is there a fee/cost to book a virtual or in-store fitting appointment?

Accepted Answer

There is no fee. Our ASICS Fit appointments are a complimentary service we offer to all our customers.

Question 7

Is there anything I need to prepare for my in-store appointment?

Accepted Answer

Our team in-store will be able to measure and help you find your for your perfect fit. However if you already know your size and what your fitness goals are please let your ASICS Fit Crew member know upon arrival.

Question 8

Is there anything I need to prepare for my virtual appointment?

Accepted Answer

Below are some tips on how to streamline your virtual appointment: Model - What product are you currently wearing? Do you know the brand and model of footwear you're currently using? Size - Your US shoe size? Foot measurement - refer to our 'how to measure your shoe size' guide and follow the steps to measure your foot. Fitness goals – any specific events you’re training A good internet connection Zoom App – if you will be joining from your mobile, please download the zoom app prior to your appointment time.  Zoom for iOS .  Zoom for Android .

If joining from desktop, you can easily open the video appointment from your browser.

Question 9

When will my product(s) be ready for me to pick up at the store?/ How soon can I collect my reserved product(s)?

Accepted Answer

Upon your request your Fit Crew team member will set aside your products at the time of your appointment. These will be held for 48 hrs for you. To avoid missing out, we suggest placing a Click & Collect order online for collection at your closes ASICS store. See our Click & Collect page for more info. Alternatively, you can locate your products in our online store, checkout and have them delivered to your door.

Question 10

Can I order my product(s) online after my virtual appointment?

Accepted Answer

Yes, you can collect your style name from your ASICS Fit Crew member during your appointment to locate online. You will also be sent a follow-up email with quick links to the styles selected during your appointment. Then follow the checkout prompts to have your order delivered to your door.

Question 11

How long will my product(s) be reserved for?

Accepted Answer

Your products will be reserved in store for a period of 48 hours, after which we cannot guarantee that it will remain available.

Question 12

What happens if I don’t collect my reserved product(s)?

Accepted Answer

After 48 hours your reserved products will be restocked into the store. This may mean your products is no longer available for purchase if you arrive more than 48 hours after your appointment. To avoid missing out we suggest placing a Click & Collect order online for collection at your closes ASICS store. See our  Click & Collect  page for more info. Alternatively, you can locate your products in our online store, checkout and have them delivered to your door.

Question 13

Which stores offer ASICS fitting appointments?

Accepted Answer

The ASICS stores listed below offer fitting appointments in-store. However virtual appointments can be held anywhere you are in Australia. Please note: ASICS in store and virtual fitting appointments are temporarily unavailable. Bookings will re-open in October. NSW ASICS Sydney ASICS Bondi ASICS Miranda  (Temporarily Closed. Re-opening 18/09/26.) ASICS Warringah ASICS Chatswood Marsden Park QLD ASICS Brisbane ASICS Chermside stores ASICS Pacific Fair ASICS Carindale ACT ASICS Canberra VIC ASICS Doncaster ASICS Knox ASICS Melbourne ASICS Chadstone ASICS Highpoint ASICS Southland - Opening 11th September 2026 WA ASICS Carousel

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Fitting Appointments

Fitting Appointments

Who are ASICS Fit Appointments available to?

How far in advance can I book?

How many people can attend the fitting?

Can I change my booking date/time or location?

What if I can’t make my appointment?

Is there a fee/cost to book a virtual or in-store fitting appointment?

Is there anything I need to prepare for my in-store appointment?

Is there anything I need to prepare for my virtual appointment?

When will my product(s) be ready for me to pick up at the store?/ How soon can I collect my reserved product(s)?

Can I order my product(s) online after my virtual appointment?

How long will my product(s) be reserved for?

What happens if I don’t collect my reserved product(s)?

Which stores offer ASICS fitting appointments?