General FAQs
We are currently going through a system upgrade. Please expect delays in order processing for orders placed between 11/2 - 16/2 and refund processing at this time. We aim to return to standard processing times on 18/2. We apologise for the inconvenience caused and thank you for your patience.
Orders & Payments
Learn more about your Order Status, Payment Methods, Gift Cards etc.
Shipping & Delivery
Find out more information on Shipping, Delivery, Click & Collect, Endless Aisle etc.
Products & Sizing
FAQs for fittings, in store stock, sizing etc.
Returns & Warranty
Need to return your order? Learn more about our returns and warranty process.
Limited Releases
FAQs on Limited Release draws run through EQL.
Ratings & Reviews
Learn more about our Ratings & Reviews