At ASICS, we understand that sometimes you may wish to return a product you have purchased from our online store. To assist you in the returns process, we have set out the ASICS Online Purchase Returns Policy and Returns Process below.
Please refer to the Terms of Sale on this Site for the meaning of capitalised words and expressions not otherwise defined in this document.
We have temporarily extended our 30 day returns period. Any online ASICS (asics.com) purchases made after 02 March 2020 have an extended 45 day returns period.
Returning an item or a size that you ordered but no longer want is a change of mind. Online Purchases can be returned to ASICS.
If you return an Online Purchase, it must be:
- the original online purchase
- unworn and unused
- in the original packaging, boxes and tags intact
- in a new saleable condition
- returned within 30 days of when you received the order
See the returns process below for more information on how to return.
We do not exchange products. To change a size or style, the original item must be returned; then a new item purchased.
Products purchased from asics.com cannot be returned to any retail store.
All return requests must be approved by ASICS before they are returned (as per Returns process below).
If you consider that any Online Purchase product delivered by ASICS does not accord with your Order you may return the product subject to your compliance with the 'Returns process' set out below.
Online Returns process
Please make sure all return conditions outlined in the 'Returns Policy' above are met before starting your return.
1. Checked out as a new/returning customer? Easy! Click the link below and follow the steps to lodge your return and print out your packing slip.
Checked out as a guest? Easy! Click the link below and follow the steps to lodge your return and print out your packing slip.
Please note - This is not a pre-paid label. After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you don't have access to a printer, please include the RMA number and Order number on the parcel and on a piece of paper inside the parcel.
Products returned are sent via your own cost and risk.
Please return all packaging supplied with the product being returned.
If you have received a faulty item, please click here, and fill out the form. A claims representative will respond within 2 business days with next steps.
If you have received an incorrect item in your order, please contact customer service here. A customer service representative will respond within 2 business days with next steps.
2. Once ASICS receives the product and verifies that the product accords with the description of the problem or issue you supplied, ASICS will:
- If the product is returned due to change of mind and the product meets the policy criteria above as determined by ASICS, you will receive a refund for this product. Shipping fee is non-refundable.
- If the product is returned due to change of mind and the product does not meet the policy criteria above as determined by ASICS, the product will be returned to you and all freight and handling charges (to you) will be borne by ASICS.
- If the product is returned due to fault and is deemed faulty as determined by ASICS, the product will be refunded and all freight and handling charges will be borne by ASICS.
- If the product is returned due to a fault and is not deemed to be faulty as determined by ASICS, the product will be returned to you and all freight and handling charges (to you) will be borne by ASICS.
- Refunds will be refunded to the original payment method
3. ASICS will endeavour to complete the verification process and the actions set out in paragraph 3 above within 7 business days of the receipt of the returned products. If you fail to obtain written authorisation from ASICS to return a product ASICS will not process your request. The product will be returned to you and all freight and handling charges (to you) will be borne by ASICS.
Please note that returns will only be accepted if the request meets all necessary criteria as requested and disclosed to ASICS customer service and complies with our Returns policy (above).
ASICS Oceania Pty Ltd is the authorised distributor of ASICS product within Australia. We are not able to guarantee authenticity or warranty for products not distributed by us. For a list of authorised ASICS resellers in Australia, please visit our store locator.