Returns

45 or 60 Day Returns Policy
45 day returns for Guests, or 60 days for OneASICS Members from the date you receive your order

 

View Policy

Return via Post
Free returns for OneASICS Members. Or $9.99 flat postage fee for Guest orders. Alternatively, you use your own postage label/satchel.

 

Return an Item

Return In Store
Online purchases may be returned at your nearest ASICS brand store (excludes stockists)

 

Find a Store

At ASICS, we understand that sometimes you may wish to return a product you have purchased from our online store. To assist you in the returns process, we have set out the ASICS Online Purchase Returns Policy and Returns Process below.

You can return your purchase for a refund under this Returns Policy if:

 

The products are returned within 45 days of delivery if you checked out as a guest.
The products are returned within 60 days of delivery if you checked out as a OneASICS Member.

 

The products are unworn and unused in original packaging, boxes and tags intact

 

If returning via post, lodge returns via our returns portal

If returning in store, ensure you bring proof of purchase with you

Please note: 

  • We do not exchange products. To change a size or style, the original item must be returned; then a new item purchased. 
  • All return requests must be approved by ASICS before they are returned. 

If you have any questions regarding the returns process or your item, our customer service team will be happy to help you.

  • Returns Policy

    Please refer to the Terms of Sale on this Site for the meaning of capitalised words and expressions not otherwise defined in this document.
    Subject to the terms and conditions that follow below you may return an Online Purchase for the following reasons: 

    • You have changed your mind about the product; or 
    • The product does not match your order; or 
    • The product has a fault. 

    Returns Policy
    Please note: 

    • We do not exchange products. To change a size or style, the original item must be returned; then a new item purchased. 
    • All return requests must be approved by ASICS before they are returned (as per the Returns Process below). 

    Change of mind returns 
    Returning an item or a size that you ordered but no longer want is a change of mind. 
    If you wish to return an Online Purchase due to change of mind, it must be:

    • The original Online Purchase
    • Unworn and unused
    • In the original packaging, boxes and tags intact
    • In a new saleable condition
    • Returned within 45 days if you checked out as a guest and 60 days if you checked out as a OneASICS member from when the order is received
    • OneASICS Member orders - receive free returns
    • Guest orders - $9.99 will be automatically deducted from your return

    See the returns process below for more information on how to return.

    All other returns 

    • If you have received an incorrect item in your order, please contact customer service click here. A customer service representative will respond within 2 business days with the next steps. 
    • If you have received an item that you consider is faulty, please click here, and fill out the form. A claims representative will respond within 2 business days with the next steps. 

    Contact Us

    Send ASICS an Email

  • How to Return via Post

    Checked out as a OneASICS Member?

    Returns are free! Click the link below and follow the steps to lodge your return and print out your pre-paid postage label and packing slip.​

    Return an Item

    Checked out as a guest?

    Click the link below and follow the steps to lodge your return and print out your postage label and packing slip. $9.99 will be automatically deducted from your return.

    Return an Item

    Want to use your own service?

    Click the link below and follow the steps to lodge your return and print out your packing slip. This is not a pre-paid label.

    After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you are unable to print, please bring the below postage label to an Australia Post Office and recite the RMA Number for assistance.

    Return an Item

    Verification

    Once ASICS receives the Online Purchase product and verifies that the product accords with the description of the problem or issue you supplied, ASICS will: 

    • If the product is returned due to change of mind and the product meets the policy criteria above for change of mind returns as determined by ASICS, you will receive a refund for this product. The shipping fee that you pay to return the change of mind Online Purchase is non-refundable. If the product is returned due to change of mind and the product does not meet the policy criteria above as determined by ASICS, the product will be returned to you and all freight and handling charges (to you) will be borne by ASICS. 
    • If the product is returned due to fault and is deemed faulty as determined by ASICS, the product will be refunded and all freight and handling charges will be borne by ASICS. 
    • If the product is returned due to a fault and is not deemed to be faulty as determined by ASICS, the product will be returned to you and all freight and handling charges (to you) will be borne by ASICS.
    • Refunds will be refunded to the original payment method. 
    • ASICS will endeavour to complete the verification process within 7 business days of the receipt of the returned products. If you fail to obtain written authorisation from ASICS to return a product ASICS will not process your request. The product will be returned to you and all freight and handling charges (to you) will be borne by ASICS. 

    Please note that returns will only be accepted if the request meets all necessary criteria as requested and disclosed to ASICS customer service and complies with our Returns Process (above).

  • How to Return In Store

    Click & Collect orders can be returned either in store or returned via the online return process.

    Returning in store

    • • Bring your product/s​
    • • Original packaging/box with all tags attached​
    • • In a new saleable condition​
    • • Returned within 45 days of when you received the order​
    • • OneASICS member orders – receive free returns
    • • Guest order - $9.99 will be automatically deducted from your return​
    • • For full terms and conditions please refer to our Online Purchase Returns Policy.

    Verification

    Once ASICS receives the Online Purchase product and verifies that the product accords with the description of the problem or issue you supplied, ASICS will: 

    • If the product is returned due to change of mind and the product meets the policy criteria above for change of mind returns as determined by ASICS, you will receive a refund for this product. 
    • If the product is returned due to fault and is deemed faulty as determined by ASICS, the product will be refunded and all freight and handling charges will be borne by ASICS. 
    • If the product is returned due to a fault and is not deemed to be faulty as determined by ASICS, the product will be returned to you.
    • Refunds will be refunded to the original payment method. 

    Please note that returns will only be accepted if the request meets all necessary criteria as requested and disclosed to ASICS customer service and complies with our Returns Process (above).

  • Click & Collect Returns Policy

    Click & Collect orders can be returned either in store or returned via the online return process. For more information, visit our Click & Collect FAQs.

  • In Store Purchase Returns Policy

    If you have purchased an item/s at an ASICS store, including factory outlets (excludes authorised resellers), all returns will need to be returned in store. See in-store Conditions of Sale.

  • Exchanges

    Unfortunately it is not currently possible to exchange goods bought on ASICS (including for different sizes or colours). You will need to return the item, receive a refund and place a new order for a different size or colour.

  • Incorrect/Faulty Products

    If you have received an incorrect item in your order, please contact customer service click here. A customer service representative will respond within 2 business days with the next steps.

    If you have received an item that you consider is faulty, please click here, and fill out the form. A claims representative will respond within 2 business days with the next steps. 

  • View Full Returns Policy

    At ASICS, we understand that sometimes you may wish to return a product you have purchased from our online store. To assist you in the returns process, we have set out the ASICS Online Purchase Returns Policy and Returns Process below.

    Please refer to the Terms of Sale on this Site for the meaning of capitalised words and expressions not otherwise defined in this document.

    Subject to the terms and conditions that follow below you may return an Online Purchase for the following reasons: 

    • You have changed your mind about the product; or 
    • The product does not match your order; or 
    • The product has a fault. 

    Returns Policy

    Online orders can now be returned at selected ASICS stores, including ASICS factory outlets (excludes authorised resellers). Please see our store locator for your closest store and store hours.

    If you are having difficulty getting to a store or post office to return your order please contact our customer service team here.

    Please note: 

    • We do not exchange products. To change a size or style, the original item must be returned; then a new item purchased. 
    • All return requests must be approved by ASICS before they are returned (as per the Returns Process below). 

    Change of mind returns 

    Returning an item or a size that you ordered but no longer want is a change of mind. 

    If you wish to return an Online Purchase due to change of mind, it must be:

    • The original Online Purchase
    • Unworn and unused
    • In the original packaging, boxes and tags intact
    • In a new saleable condition
    • Returned within 45 days if you checked out as a guest and 60 days if you checked out as a OneASICS member from the order is received
    • OneASICS Member orders - receive free returns
    • Guest orders - $9.99 will be automatically deducted from your return

    See the returns process below for more information on how to return.

    All other returns 

    • If you have received an incorrect item in your order, please contact customer service click here. A customer service representative will respond within 2 business days with the next steps. 
    • If you have received an item that you consider is faulty, please click here, and fill out the form. A claims representative will respond within 2 business days with the next steps. 

    Verification

    Once ASICS receives the Online Purchase product and verifies that the product accords with the description of the problem or issue you supplied, ASICS will: 

    • If the product is returned due to change of mind and the product meets the policy criteria above for change of mind returns as determined by ASICS, you will receive a refund for this product. The shipping fee that you pay to return the change of mind Online Purchase is non-refundable. If the product is returned due to change of mind and the product does not meet the policy criteria above as determined by ASICS, the product will be returned to you and all freight and handling charges (to you) will be borne by ASICS. 
    • If the product is returned due to fault and is deemed faulty as determined by ASICS, the product will be refunded and all freight and handling charges will be borne by ASICS. 
    • If the product is returned due to a fault and is not deemed to be faulty as determined by ASICS, the product will be returned to you and all freight and handling charges (to you) will be borne by ASICS.
    • Refunds will be refunded to the original payment method. 
    • ASICS will endeavour to complete the verification process within 7 business days of the receipt of the returned products. If you fail to obtain written authorisation from ASICS to return a product ASICS will not process your request. The product will be returned to you and all freight and handling charges (to you) will be borne by ASICS. 

    Please note that returns will only be accepted if the request meets all necessary criteria as requested and disclosed to ASICS customer service and complies with our Returns Process (above).

    Important Notice

    ASICS Oceania Pty Ltd is the authorised distributor of ASICS product within Australia. We are not able to guarantee the authenticity or support warranties for products not distributed by us. For a list of authorised ASICS resellers in Australia, please visit our store locator