FAQS


ASICSTIGER TO SPORTSTYLE

What are the social channels I can follow for Sportstyle?

ASICS Sportstyle can be followed on all channels. Visitors can currently find ASICSTIGER including Facebook, Instagram, Twitter, and YouTube.

What will happen to the ASICSTIGER social channels?

ASICSTIGER social channels will change usernames to ASICS Sportstyle which visitors will see automatically reflected on accounts followed.

Why does ASICSTIGER not have its own designated social media channels and website anymore?

ASICSTIGER will feature on the ASICS site, where customers can still shop the same products, located under the new Sportstyle category. Designated social channels will still exist for ASICS lifestyle products under the new ASICS Sportstyle name.

What will happen to accounts created on ASICSTIGER sites?

ASICSTIGER accounts will automatically become ASICS accounts. If you have created an account on ASICSTIGER before it was closed, you can use that email address and password to log in on ASICS. You can also use the forgotten password button to reset it if you have forgotten your password.

If I placed an order on ASICSTIGER before the site went away, how do I monitor the status of my order and resolve any queries about my order?

Log into the ASICS site using the email address associated with your ASICSTIGER order. You will be able to view your order history and current orders in the 'account' section of the customer dashboard. If you are experiencing any issues with the order, contact ASICS customer service to inquire about the status of your order and resolve any queries. If you are experiencing issues with your password, we advise that you reset your password.

Will I start receiving all ASICS emails if I had only signed up for ASICSTIGER emails in the past?

Yes, although all ASICSTIGER customers will be given the chance to opt out of emails before the ASICSTIGER site is closed - lookout for an email from ASICSTIGER in your inbox.

Where on asics.com can I buy Sportstyle products?

You can find Sportstyle products in the site navigation or search for them using the search bar function.

Can I still buy collections and styles I previously shopped on ASICSTIGER (such as the GEL-LYTE III) on ASICS?

Yes, ASICSTIGER collections and styles previously shopped for can now be found by searching for them on the ASICS site or locating them under the new Sportstyle category.

Does onitsukatiger.com still exist?

onitsukatiger.com remains available online.

What happened to asicstiger.com?

Products hosted on asictiger.com are now available on the ASICS site, which features ASICSTIGER products under the new Sportstyle section.

What are you doing with my ASICSTIGER data?

Your ASICSTIGER data will be migrated to the ASICS site. Data that has previously lived in your ASICS Tiger account (Example: Your ASICSTIGER order history) will be carried over to ASICS and will not be shared with any third parties without your consent.

h3>How do I return my ASICSTIGER product?

Log into the ASICS site using the email address associated with your ASICSTIGER order. You will be able to view your order history and process a return. If you checked out as a guest, contact us at aop.claims@asics.com and provide your order number, name, contact number the product you wish to return and the reason for return.

Is sizing the same for ASICS performance and sportstyle

Sizing may differ for some styles. See the size guide for all information.

What is the official date that asicstiger.com is closing?

The official date will be Tuesday, 24th September 2019.

Can I now wear ASICS Sportstyle products to run?

ASICS recommends choosing the product that suits the activity. Today's consumer wants the best of both worlds, without any compromise. ASICS Sportstyle is ASICS addressing this need to suit consumers lifestyles.

Can I use ASICSTIGER Promo codes on ASICS.com?

Yes, all ASICSTIGER promotional codes that are valid at the time of migration will be valid at ASICS with the same expiration dates.

How do I view my past purchases on ASICSTIGER?

Log into ASICS.com using the email address associated with your ASICSTIGER order. You will be able to view your order history and current orders in the 'account' section of the customer dashboard. If you are experiencing any issues with the order, call ASICS customer service to inquire about the status of your order and resolve any queries. If you are experiencing issues with your password, reset your password.


Why do we use RFID technology in some of our products?

ASICS applies RFID tags to some products for operational efficiency and product management. The RFID tags do not carry or store any personal data which could identify individual customers to us. We only store product specific information such as the product code on the RFID tag. This information is not linked to a customer, or to customer transactions.