Click & Collect FAQ

What is Click & Collect?

Click & Collect allows you to order items on ASICS.COM and pick them up for free at your local ASICS store. Click & Collect is listed as a shipping option during the checkout process.

What do I need to bring to pick up my order?

Bring a valid photo ID and your order confirmation number/email to pick up your order. Your online payment will be processed when your order is ready for pick up.

How do I return my Click & Collect items?

Click & Collect orders can be returned either instore or returned via the online return process

1. Returning in store

  • • Bring your un-worn products/s
  • • Original packaging/box with all tags attached
  • • In a new saleable condition
  • • Returned within 45 days of when you received the order
  • • For full terms and conditions please refer to our Online Purchase Returns Policy


2. Returning Online

  • Create your return and print your packing slip by clicking the button below.

    Print Return Label

    Please note: This is not a pre-paid label. After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you don't have access to a printer, please include the RMA number, order number, full name and email address on the parcel and on a piece of paper inside the parcel.

    What happens if I don't pick up my order?

    Click & Collect orders will be held for fourteen (14) calendar days. If your order isn’t picked up within fourteen (14) calendar days, we’ll cancel the order and issue a refund to your original payment method.

    When will my order be ready for me to pick up at the store?

    When your order is ready for pickup, you'll receive a ready for pick up email.

    Can I change my pickup location after I placed an order using Order Pickup?

    Sorry, but you can't change your pickup store. You must pick up your order at the ASICS store you originally selected. If you’re unable to pick up your order at the store you selected, contact our customer service team here.

    How do I cancel/modify an order?

    Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our returns policy or contact customer service here.

    Can I have someone else pick up my Click & Collect items?

    A Click & Collect order can only be picked up by the person listed on the order.

    How long will a store hold my Click & Collect order?

    Click & Collect orders will be held for fourteen (14) calendar days. If your order isn’t picked up within fourteen (14) calendar days, we’ll cancel the order and issue a refund to your original payment method.

    Where's the receipt (Tax Invoice) for my Click & Collect item?

    Once the store has confirmed your order is ready for pickup; you will receive your receipt (tax invoice) via email.

    Can I cancel my Click & Collect order

    Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our returns policy or contact customer service here.