In Store Terms of Sale

Updated on 9th Novmber, 2023. 

Conditions Of Sale – Asics Oceania Pty. Ltd.

The Australian Consumer Law does NOT require a retailer to provide refunds or exchanges for change of mind reasons. 

ASICS Oceania, however, is pleased to provide the following: 

- You may return your purchase within 10 days from the purchase date. 

- The product must be in new condition; including all boxes / tags. 

- Proof of purchase in the form of a receipt must be produced. 

- You have the choice of exchange, credit note or refund to the original payment method. 

The Australian Consumer Law provides consumers with guarantees. These guarantees provide consumers with protection including to ensure a product: 

  1. Is fit for purpose.
  2. Is of acceptable quality; and
  3. Is free from defects

Faulty claims happen now and then. We will try and resolve it in-store but we may need to send your item to our claims department in Marsden Park, NSW for assessment.

Where the fault is a “major failure” under the Australian Consumer Law, you can decide if you want the product refunded or replaced with the same type of product. Where the fault does not amount to a major failure, we can choose between giving a repair, replacement or refund.

Information For Re-Sellers 
This ASICS store supplies product to end consumers, not to retailers or resellers selling to the end consumer. Please call ASICS (02) 9853 2300 for information on applying for a wholesale supply account. 

ASICS RESERVES THE RIGHT TO LIMIT CUSTOMERS TO THE PURCHASE OF 1 unit per customer. 

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