Click & Collect FAQ

Shop our full range online. Pick-up in store.​ ​  Now available at selected ASICS stores*

Shop our full range of gear online from the comfort of your own home. Select ‘Pick up in store’ as your delivery option at checkout. We’ll pick the items from the store or will send it to your selected store by express post. ​C&C and online orders can also be returned at any of our ASICS Stores (excluding ASICS Outlet stores).

Click & Collect orders can take 1-3 business days. We’ll email you when it’s ready for collection.​

To keep you and our community safe, when collecting your order at your chosen store, please ensure that you abide by state government health guidelines:​

  • • Check in via the store’s QR code​
  • • Wear a mask
  • • Maintain physical distancing​

Find an ASICS Store near you


If you have placed a C&C order to a store that is closed due to COVID-19, please contact customer service here to make alternative arrangements for you order.

Available only at the following stores:

  • • Sydney QVB. See store details here.
  • • Marsden Park. See store details here.
  • • Bondi Junction. See store details here.
  • • Miranda Westfield. See store details here.
  • • Westfield Warringah Mall. See store details here
  • • Brisbane CBD Adelaide St. See store details here.
  • • Melbourne CBD Elizabeth St. See store details here.

What is Click & Collect?

Click & Collect allows you to order items on ASICS.COM and pick them up for free at your local ASICS store. Click & Collect is listed as a shipping option during the checkout process.

What do I need to bring to pick up my order?

Bring a valid photo ID and your order confirmation number/email to pick up your order. Your online payment will be processed when your order is ready for pick up.

How do I return my Click & Collect items?

Click & Collect orders can be returned either in store or returned via the online return process

1. Returning in store

  • • Bring your product/s
  • • Original packaging/box with all tags attached
  • • In a new saleable condition
  • • Returned within 45 days of when you received the order
  • • For full terms and conditions please refer to our Online Purchase Returns Policy


2. Returning Online

  • Create your return and print your packing slip by clicking the button below.

    Print Return Label

    Please note: This is not a pre-paid label. After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you don't have access to a printer, please include the RMA number, order number, full name and email address on the parcel and on a piece of paper inside the parcel.

    What happens if I don't pick up my order?

    Click & Collect orders will be held for fourteen (14) calendar days. If your order isn’t picked up within fourteen (14) calendar days, we will cancel the order and issue a refund to your original payment method.

    When will my order be ready for me to pick up at the store?

    When your order is ready for pickup, you will receive a ready for pick up email.

    Can I change my pickup location after I placed an order using Order Pickup?

    Sorry, but you cannot change your pickup store. You must pick up your order at the ASICS store you originally selected. If you’re unable to pick up your order at the store you selected, contact our customer service team here.

    How do I cancel/modify an order?

    Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our returns policy or contact customer service here.

    Can I have someone else pick up my Click & Collect items?

    A Click & Collect order can only be picked up by the person listed on the order.

    How long will a store hold my Click & Collect order?

    Click & Collect orders will be held for fourteen (14) calendar days. If your order isn’t picked up within fourteen (14) calendar days, we will cancel the order and issue a refund to your original payment method.

    Where's the receipt (Tax Invoice) for my Click & Collect item?

    Once the store has confirmed your order is ready for pickup; you will receive your receipt (tax invoice) via email.

    Can I cancel my Click & Collect order

    Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our returns policy or contact customer service here.