Frequently Asked Questions

Orders

Shipping

Returns & Faulty Products

  • How Do I Return My Order?

    Please make sure all return conditions outlined in the 'Returns Policy' are met before starting your return.

    Checked out as a OneASICS Member?
    Checked out as a OneASICS member? Easy! Click the link below and follow the steps to lodge your return and print out your pre-paid postage label and packing slip.

    Return an Item

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    Checked out as a Guest?
    Click the link below and follow the steps to lodge your return and print out your postage label and packing slip. $9.99 will be automatically deducted from your return.

    Return an Item

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    Want to use your own service?
    Click the link below and follow the steps to lodge your return and print out your packing slip. This is not a pre-paid label.​
    After printing your packing slip you will need to purchase a shipping label from a shipping provider eg. Australia Post. Please include your packing slip within your parcel to avoid any processing delays. If you are unable to print, please bring the below postage label to an Australia Post Office and recite the RMA Number for assistance.

    Return an Item

  • I Have Received A Faulty Item, What Can I Do?

    If you have received a faulty item, please click here, and fill out the form. A claims representative will respond within 2 business days with next steps. 

  • Will You Refund My Shipping / Delivery Costs If I Return My Order?
    We will refund the complete cost of the return. We will not refund the shipping costs.
  • Can I Return My Online Order In Store?

    Yes! Online orders can be returned at any ASICS brand store or factory outlet. Please follow the online returns process here.

Sizing & Products

RFID Technology

  • Why Do We Use Rfid Technology In Some Of Our Products?
    ASICS applies RFID tags to some products for operational efficiency and product management. The RFID tags do not carry or store any personal data which could identify individual customers to us. We only store product specific information such as the product code on the RFID tag. This information is not linked to a customer, or to customer transactions.

Gift Cards

Limited Releases

Ratings and Reviews

  • What the does badging on the ratings and reviews mean?

    ASICS Athlete Review

     



    Reviewer is an ASICS Athlete who has a paid partnership and was gifted this product.

     





    Reviewer is a member of our Sound Mind Sound Body Crew. They have a paid partnership with ASICS and were gifted this product.​

     

    ASICS Ambassador

     



    Reviewer is an ASICS Ambassador who has a commercial agreement with ASICS and were gifted this product.​

     

    Friend of ASICS



    Reviewer was gifted this product by ASICS.​

     

    Health Practitioner





    Reviewer was gifted this product by ASICS.​