Question 1

What is OneASICS™?

Accepted Answer

OneASICS™ is a free membership program for ASICS customers. As a OneASICS™ member, you’ll have access to exclusive benefits designed to keep you moving. Sign Up

Question 2

What are OneASICS™ Benefits?

Accepted Answer

Free shipping on all orders Any time you purchase gear on ASICS.com, you get free standard shipping. Just make sure you’re logged into your OneASICS account at checkout. 10% off on first order Enjoy 10% off your first order. Only applicable for purchases made on our Outlet website or stores. It cannot be combined with other promotions. Exclusions may apply. 90-day free returns We’re so confident you’ll love ASICS, we give you 90 days to try all footwear and apparel. Go ahead—wear them outside and take them for a spin. If you’re not entirely satisfied, return them for free and get a refund. See our ASICS return policy for full details. 90-day free  returns policy  does not apply to products bought on ASICS Outlet. Exclusive sales and early access Enjoy members-only benefits—like exclusive promotions and early access to special offers. Even more to love Early access to products Yearly birthday reward on your big day* Exclusive event access Product giveaways Free 90-day Runkeeper Go™ trial A running coach in your pocket. The Runkeeper app has the tools you need to become a stronger runner. The Runkeeper Go premium upgrade offers Training Plans, detailed Progress Insights and Guided Workouts by ASICS Running Coaches. To access your trial: Sign up for a OneASICS membership in-store or online  or via the ASICS app Download the free ASICS Runkeeper app Log in with your OneASICS credentials and redeem your free trial within two weeks If you are an existing Runkeeper subscriber, you just need to open the app to start your trial. Please note that the free trial is not available to current Runkeeper subscribers. The trial period may also change depending on other promotions and offers. Sign Up * Enjoy a special birthday discount. Please note that to receive the discount, you must subscribe to our communications and have joined OneASICS at least one month before your birthday. Exclusions may apply to the discount.

Question 3

Do I need a OneASICS™ account to access benefits?

Accepted Answer

Yes, registering as a OneASICS member is the only way to receive all benefits and rewards. In order to receive promotions, discounts and early access to sales, you must opt in to to receive our email communications. You may subscribe via the subscription section in the footer of asics.com or through your Member Account.

Question 4

How do I register for a OneASICS™ membership?

Accepted Answer

Option 1: Online You can register online at  asics.com. If you have an existing account with the Runkeeper™ or ASICS Studio™ apps, you may use the same email address and password to log in to OneASICS on asics.com.  Option 2: In-store You can ask a store associate to sign you up at checkout, or do it yourself by following the available QR codes.  Option : ASICS Mobile app You can register through the ASICS app.

Question 5

How can I reset or delete my OneASICS™ account?

Accepted Answer

Visit the  privacy hub  to delete your account or request your user data.

Question 6

How long does my OneASICS™ account stay active? Will it expire?

Accepted Answer

We will delete your account and your personal data upon your request or up to thirty (30) days after it has become inactive for an extended period of time. We will consider your account ‘inactive’ when you haven’t used your OneASICS account or another ASICS account for a period of two (2) years. Before your account becomes inactive, we will notify you to use your OneASICS to prevent your account from becoming inactive. When we delete your account, we may retain certain account and related personal data for a longer period, such as where necessary to comply with our legal requirements or where necessary to establish, exercise or defend our legal rights (including to respond to actual or potential legal claims).  For more details on how ASICS is processing your personal data, please read our  Global Privacy Policy

Question 7

How do I create or reset my OneASICS™ password?

Accepted Answer

Log into your OneASICS™ account Select "My Account" Open the “Account” section Select the “Change Password” link Alternatively, click "forgot password" from the OneASICS™ login page or from the “My Account” page and follow the prompts.

Question 8

I have two (or more) ASICS accounts. How can I merge them?

Accepted Answer

Please make sure you are logged in to the account you would like to delete. If you need further assistance with managing your account, please reach out to   customer support .

Question 9

If I create a OneASICS™ account, will I automatically be signed up for the newsletter?

Accepted Answer

No. You will not automatically receive any promotional emails unless you opt-in.

Question 10

How can I unsubscribe from emails?

Accepted Answer

Select the “Unsubscribe” button found in the footer of the email. You may also unsubscribe by changing your communication preferences under “My Account” on asics.com. If you need further assistance with managing your account, please reach out to   customer support .

Question 11

What are Moves?

Accepted Answer

Moves are the OneASICS™ reward currency. You earn them by doing qualifying activities (like shopping with ASICS, joining the programme, completing monthly movement streaks in Runkeeper, etc.). Moves have no cash value, can’t be transferred, can’t be sold, and are used only to unlock rewards inside OneASICS.

Question 12

How do I earn Moves?

Accepted Answer

Purchases (transactional activities) 1 Move per  £1  spent on eligible purchases made on asics.com (and, where shown, participating full‑price ASICS stores). You need to be logged in to your account when you buy so your Moves can be credited. Online purchases credit on the day of shipment; retail credits the same day. Bonus earn periods (e.g., “double Moves week”) may appear in the Rewards Store from time to time. Non‑transactional activities  (examples) App download (ASICS App) – Moves once per successful download/account link, as shown in the Rewards Store. Join bonus – one‑time Moves when you sign up. Monthly Runkeeper streak – earn Moves by completing a 4‑week monthly movement streak tracked via ASICS Runkeeper (see “Movement Streaks”). Profile completion – Moves once per completed profile (where offered). Email subscription – Moves for your first successful subscription only. Events – Moves for registering/attending where advertised. Cap on non‑transactional Moves: You can earn up to 90 Moves from non‑transactional activities per annual cycle. After that cap, only transactional Moves continue accruing. Outlet note: Purchases on the ASICS Outlet website or in outlet stores do not earn Moves. Some benefits still apply at Outlet (see Q24).

Question 13

How do Levels work?

Accepted Answer

You unlock levels by reaching Move thresholds. There are three Levels: Level 1: 150+ Moves Level 2: 300+ Moves Level 3: 800+ Moves When you reach a level, you get a 60‑day claim window to choose one reward from that level. If you unlock multiple levels at once, all their 60‑day windows start the same day. You can claim one reward per level per annual cycle. If returns drop your Moves below a level threshold during the window, your window cancels. Unclaimed levels lock after the window expires (but can re‑unlock if you later hit a higher level, opening a new 60‑day window). Benefits vs Rewards: Benefits (e.g., free shipping, birthday discount, Runkeeper Go trial) are available to all members regardless of level; Rewards are what you unlock with Moves at Levels 1–3.

Question 14

Do Moves expire?

Accepted Answer

Yes. Your Move balance runs on a rolling 12‑month cycle from your join date. All Moves in your balance expire on your join‑anniversary (“Annual Moves Reset”). You’ll be notified before expiry. (Note: a reward claim window can continue up to 60 days after your Annual Moves Reset—if that window is still open when your Moves reset.)

Question 15

How do I redeem Moves?

Accepted Answer

Where do I see rewards? In your Member dashboard (on asics.com or the ASICS App, where available) you can track Moves, see your current level, and view the Rewards Store. How do I claim? Once you unlock a level, your dashboard will show the available choice of rewards for that level. Select one and follow the on‑screen steps. Some rewards have additional terms you’ll need to accept during claim. Is redemption instant? Digital/discount rewards are generally available immediately once claimed; product/experience/raffle‑type rewards may have specific fulfillment rules shown at claim. Do I need to be logged in? Yes. You must be logged in to see your rewards and to claim them. (You must also be logged in at purchase to earn transactional Moves) Can I combine rewards with other promotions? Each reward will state its specific conditions (e.g., whether it can be combined) at the point of claim/use. Always check the Additional Terms of the chosen reward.

Question 16

What happens if I return an item?

Accepted Answer

If you return a purchase, the Moves you earned from that purchase will be deducted from your account. If that deduction pushes you below a level threshold while your claim window is open, the window cancels. For partial refunds, Moves will be reduced proportionally to the refunded amount.

Question 17

Where can I see my Moves balance?

Accepted Answer

Log in to your Member dashboard on asics.com (and ASICS App where available) at any time to see your activities, Moves earned, and any expirations.

Question 18

How long does it take for Moves to appear?

Accepted Answer

Online purchases: Moves credit on the day your order ships. Retail purchases (participating full‑price stores): credited the same day. Non‑transactional activities: after the activity is completed and verified, they’ll appear in your account (timing depends on the activity and will be shown where applicable).

Question 19

Can I transfer Moves?

Accepted Answer

No. Moves are personal and non‑transferable. ASICS may merge duplicate accounts only at its sole discretion after confirming both accounts belong to the same person.

Question 20

Can I combine rewards?

Accepted Answer

You can claim one reward per level (so up to three total if you’ve unlocked Levels 1–3 in the same cycle). Whether a claimed reward can be combined with another promotion or reward depends on the Additional Terms shown for each specific reward at claim/use. Example: “Can 15% off be combined with 20% off?” Combination rules are set per reward. Check the terms on each reward tile when claiming—some discounts cannot be combined.

Question 21

What happens if I close my account?

Accepted Answer

If you cancel your membership, your Moves are forfeited and you’ll lose access to member‑only rewards/benefits (you can still shop as a guest). There’s no reinstatement of forfeited Moves if you rejoin later; join‑bonus style rewards are one‑time per account (re‑joins don’t qualify again).

Question 22

Is there a maximum number of Moves I can earn?

Accepted Answer

Non‑transactional cap: 90 Moves per annual cycle (hard cap). Transactional Moves (from eligible purchases) have no specific cap stated, but standard programme rules and any promotional limits apply.

Question 23

Are all rewards available in every country?

Accepted Answer

No. Rewards (and some benefits) may vary by country and may be excluded in certain markets (e.g., competition exclusions). Each reward card will show availability and any local restrictions.

Question 24

Can I redeem rewards in‑store?

Accepted Answer

Reward claims are done in your Member dashboard on asics.com or using the ASICS App; in‑store claim isn’t offered at this moment.

Question 25

How Movement Streaks work

Accepted Answer

Track at least one 15‑minute Runkeeper activity each week (Sunday–Sunday) for 4 weeks within the calendar month to complete a streak and earn Moves (subject to the non‑transactional cap and any country exclusions shown). Streak status appears in your Member dashboard.

Question 26

UK‑only transition

Accepted Answer

If you’re a UK member moving from the old programme, your existing points will convert to Moves at 10:1 on the UK migration date. Your “join date” becomes your migration date, and converted Moves are valid 12 months from that date. You’ll get 60 days to claim rewards you’re eligible for after conversion. Birthday benefit becomes 15% (with a one‑time 20% at launch for legacy Platinum). Level access depends on your converted Moves—if you meet a level threshold post‑migration, you can immediately claim one reward per achieved level (within the 60‑day window).

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