Question 1

What is OneASICS?

Accepted Answer

OneASICS is a free membership program for ASICS customers. As a OneASICS member, you’ll have access to exclusive benefits designed to keep you moving. Sign Up

Question 2

How is the OneASICS™ programme changing?

Accepted Answer

Previous versions of the OneASICS programme gave all members access to the same benefits. The new update rewards our most loyal customers with a point-earning system and levels of progressing benefits based on how and how often our members engage with us.

Question 3

How does it work?

Accepted Answer

If you are a new member, you need to register for a OneASICS account. As soon as you register, you are placed in the Blue Level and have access to the benefits offered in that tier. Point-earning activities such as making purchases or completing challenges will help you advance to higher levels, giving you access to more and better benefits. Only purchases made online from ASICS.com accrue points. Retail purchases do not accrue points.

Question 4

What are the points/tier levels?

Accepted Answer

Blue Level – 0-699 Points Silver Level – 700-1799 Points Platinum Level – 1800+ Points

Question 5

What benefits come with a OneASICS™ membership?

Accepted Answer

# Benefit Blue Silver Platinum 1. Member-only offers Yes Yes Yes 2. Free 90-day gear trial Yes Yes Yes 3. Access to exclusive events and raffles Yes Yes Yes 4. Access to Runkeeper Go 3 months 6 months 1 year 5. Birthday Reward 10% 15% 20% 6. Free Shipping Yes Yes Express 7. Access to Enhanced Customer Support No Yes Yes Min Points 0 700 1800+ Max Points 699 1799 1. Member-only offers – all member levels 2. Free 90-day gear trial – all member levels 
 At ASICS, we are happy when your gear fits like a glove. Therefore, we are giving all OneASICS members a 90-day trial on footwear and apparel. If you do not feel satisfied with our products, you can return them free of charge within 90 days to get refunded. Read our ASICS return policy for full details  here . 3. Access to exclusive events and raffles – all member levels4. Access to Runkeeper Go: 
 OneASICS Blue-level members get 3 months access to Runkeeper GoOneASICS Silver-level members get 6 months access to Runkeeper GoOneASICS Platinum-level members get 1 year access to Runkeeper GoA running coach in your pocket. The Runkeeper app has the tools you need to become a stronger runner. The Runkeeper Go premium upgrade offers Training Plans, detailed Progress Insights and Guided Workouts by ASICS Running Coaches.To access your trial:- Sign up for a OneASICS™ membership in-store or online 
 - Download the free ASICS Runkeeper app 
 - Log in with your OneASICS™ credentials to access your free trial. 5. Birthday Reward 
 OneASICS Blue-level members get a code for 10% offOneASICS Silver-level members get a code for 15% offOneASICS Platinum-level members get a code 20% offHappy birthday! As a OneASICS member you’ll receive a discount code on your birthday, which you may spend on one product of your choice.  Please note that to receive the discount, you must be subscribed to our communications and have joined OneASICS at least one month before your birthday. Exclusions may apply to the discount. 6. Free Shipping 
 Being part of our OneASICS community has its perks. Free shipping is one of them. Blue and Silver level members receive free standard shipping (3-4 business days) on all orders and Platinum members receive free express shipping (1-2 business days) on all orders. 7. Access to Enhanced Customer Support 
 OneASICS Platinum tier members receive a head start when it comes to accessing our customer service. When Platinum members reach out, they will be the first to get support.

Question 6

Which activities earn the most points?

Accepted Answer

£1 spent, 10 points Purchases made from ASICS.com only Daily ASICS Runkeeper app activity 15+ min, 10 points Sign up for a OneASICS membership, 50 points Subscribe to ASICS emails, 50 points Activate your ASICS Runkeeper Go™ trial, 50 points Add a shoe in the ASICS Runkeeper app, 50 points Add a smart wearable in the ASICS Runkeeper app, 50 points First ASICS Runkeeper app trip tracked, 100 points Complete a challenge in the ASICS Runkeeper app, 100 points

Question 7

I’m already a member, how does this change affect me?

Accepted Answer

Existing members have access to the same benefits that they had access to before. If you are a member who engages often with us, you will get access to more and better benefits. All existing members start at Blue Level. Existing members do not receive points for any past activities.

Question 8

How can I earn OneASICS™ points in the ASICS Runkeeper app?

Accepted Answer

OneASICS members can earn points by downloading and using the ASICS Runkeeper app, tracking their activities, adding shoes and smart wearables, completing challenges and more. The more you use the app for your daily activities and goals, the more points you earn and the more benefits you’ll get.

Question 9

Which purchases qualify for points?

Accepted Answer

Only purchases made on ASICS.com qualify for points. Completed purchases earn 10 points for every £1 spent. Retail or in-store purchases no longer qualify for points.

Question 10

What is ASICS Runkeeper Go™?

Accepted Answer

ASICS Runkeeper Go is the premium version of the Runkeeper app. With ASICS Runkeeper Go, you have access to additional features like live tracking, fitness reports, premium training plans, guided workouts and others to help you meet your training goals.  Click here to learn more about ASICS Runkeeper Go.

Question 11

Do my OneASICS™ points and/or levels expire?

Accepted Answer

Yes, OneASICS points expire on a 12-month rolling basis at the end of the month. Level calculation happens at any point-earning or point-expiring event. We give members a 30-day grace period before they lose their level status, meaning that if your level status expires, we give you 30 days to engage again with ASICS to maintain your level.

Question 12

Can I get OneASICS™ points for past purchases and/or activities?

Accepted Answer

No; points are not given for past activities.

Question 13

Do my previously synced/completed Runkeeper challenges and activities count for points?

Accepted Answer

Previously synced/completed Runkeeper challenges and activities do not count for points. Only go-forward activities tracked and synced through the Runkeeper app will count towards points.

Question 14

What do I need to do to maintain/requalify for my level?

Accepted Answer

Completing purchases on ASICS.com and completing activities and/or challenges will help you earn points toward maintaining/requalifying for levels. Ordering is the easiest way to earn points and the fastest way to reach or maintain level status.

Question 15

How do I check my OneASICS™ level?

Accepted Answer

Members can check their points and/or level at any time by simply logging into their account on asics.com and checking their My Account page.

Question 16

Where can I find my OneASICS™ points balance?

Accepted Answer

Members can check their points/level at any time by simply logging into their account on asics.com and checking their My Account page.

Question 17

How can I redeem my OneASICS points?

Accepted Answer

Member points are used solely to determine level and benefits and are not in any way “redeemable.”

Question 18

If I spend too many points, will I go down a level?

Accepted Answer

Member points are used solely to determine tier levels and benefits. Points cannot be used as payment or in exchange for products or services. If you don’t engage in point-earning activities tracked by the OneASICS programme, your level may be downgraded. Points can never go below zero and will never show a negative balance. Members will always have access to Blue-Level benefits.

Question 19

What happens to my points if I return a purchased product?

Accepted Answer

If you make a return, the points earned from that purchase will be deducted from your account once the return has been processed. Deducted points may result in level downgrades but will never result in a negative point balance.

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